Workers' Comp Coordinator

Position Summary:

Orlando Health Jewett Orthopedic InstituteWest Region Job Title: Workers’ Compensation CoordinatorFull Time: Monday\-Friday, 8:00 AM \- 4:30 PM.Department: OrthopedicsLocation: Remote \-Must reside within 30 minutes of a Jewett location.. Job Summary: The Workers’ Compensation Coordinator primarily supports patients via the telephone in accordance with the practice’s Workers' Compensation programs and processes. Why is Orlando Health your best place to work?

✅ Education \& Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

✅ Health \& Wellness – Comprehensive medical, dental, vision, free virtual visits, and well\-being programs.

✅ Financial \& Retirement – Up to 5% employer match on retirement contributions.

✅ Work\-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

✅ Family \& Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities:

Essential Functions

• Schedules appointments relating to Workers’ Compensation cases, providing accurate information to expedite patient preparation,

arrival location, and time.

• Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process

for scheduling an appointment.

• Collects necessary information for data entry, treatment, and billing purposes.
• Demonstrates superb telephone etiquette, team player attitude, and professional communication skills.
• Utilizes working knowledge of all registration, scheduling systems, and Web\-based resources.
• Facilitates communications between physicians’ teams, nurse case managers, adjusters, and other third\-party management

companies in support of comprehensive case management.

• Works directly with adjusters, nurse case managers, and lawyers to expedite patient care in a timely manner.
• Identifies customer service issues and resolves or initiates necessary follow\-up.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Monitoring and use of computer applications, multi\-line telephone system, printers, copy fax machines, which may include required data entry.

Qualifications:

Education/Training

High school graduate or equivalent. Licensure/Certification

None Experience

1 year scheduling experience and 1 year working knowledge of Florida Workers’ Compensation process and regulations.