Operations Support Specialist 1/2

What You Will Do

The Engineering Services Division (ES\-DO) develops, maintains, and applies a diverse set of engineering capabilities to deliver innovative solutions in support of Los Alamos National Laboratory's scientific and national security mission. Within ES\-DO, Engineering Services \- Strategic Operations and Execution (ES\-SOE) provides critical capabilities in Strategic Execution, ensuring division\-wide accountability, compliance, efficiency, and alignment with institutional priorities.

ES\-SOE is seeking a detail\-oriented and proactive Operations Specialist to provide operational and programmatic support across interconnected functions. This role is responsible for supporting project and program assessments, tracking performance metrics, and ensuring operational activities are executed in alignment with division priorities and compliance requirements. The Operations Specialist will deliver high\-level customer service and responsive support to leadership and stakeholders, while communicating complex operational information clearly and effectively across diverse audiences.

The successful candidate will demonstrate strong organizational skills, independent judgment, and the ability to manage multiple concurrent responsibilities in a dynamic environment. Working both independently and collaboratively, this individual will contribute to strengthening operational discipline, improving workflow efficiency, and supporting a resilient, high\-performing ES\-OPS team culture.

This position will be filled at either the Operations Support Specialist 1 or 2 level, depending on the skills and experience of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.

Operations Specialist 1 ($60,500 \- $93,600\)

• Assist in ES\-OPS daily operations to ensure alignment with division priorities, compliance standards, and institutional objectives
• Assists in procedure reviews, inspections, and/or evaluations to ensure the safe and efficient operation of the facility and/or organization
• Coordinate meetings by managing schedules, preparing agendas, capturing notes, and supporting follow\-up on assigned actions
• Ensure that processes are followed through with efficiency, accuracy, and with high quality, while understanding and maintaining priorities

Operations Specialist 2 ($72,800 \- $115,400\)

• Assists in performing assessments to ensure the facility and/or organization systems are operating properly and are being maintained within required limits
• Assist in managing enterprise software systems and operational tools to ensure accurate documentation, workflow tracking, and reporting integrity
• Compile and maintain basic performance metrics; prepare routine status updates, reports, and documentation to support operational visibility and deliverable tracking
• Provide project/program support to Project Leaders, including tracking deliverables, monitoring action items, and coordinating cross\-functional activities
• Assist in tracking performance metrics and preparing operational reports and presentations

What You Need

Minimum Job Requirements:

• Demonstrated ability to collaborate in a team environment to effectively execute operations goals
• Entry\-level knowledge of organizational practices and process\-improvement methodologies
• Entry\-level knowledge of the VBE program to support the establishment of a single, authoritative source of virtual portfolio asset data, ensuring accessibility for stakeholders
• Entry\-level knowledge of engineering procedures, policies, and processes, with the ability to support their implementation and contribute to continuous improvement efforts
• Demonstrated proficiency with MS Office suite and database software

In addition to the requirements outlined above, qualification at the higher level requires:

• Advanced experience developing data analysis and assessment plans, developing a data management plan, developing metrics and key performance indicators
• Demonstrated experience in interacting with customers in a customer service\-related setting
• Demonstrated expert skills with MS Office suite and database software
• Advanced knowledge software inventory
• Demonstrated experience in new hire onboarding
• Demonstrated excellent oral and written communication and presentation skills, including experience preparing correspondence, documents, procedures, with considerable responsibility for content while ensuring accuracy and attention to detail
• Demonstrated ability to resolve problems independently and as part of a team. Excellent interpersonal, written and verbal communications skills and the ability to interact efficiently with all levels of personnel and customers
• Experience working with confidential or proprietary information, or sensitive information, including CUI
• Proven ability to transfer knowledge effectively to non\-technical personnel
• Strong organizational skills and attention to detail
• Demonstrated ability to take initiative, independently prioritize and manage multiple concurrent responsibilities, and contribute meaningfully to overall team goals. Ability to work independently and collaboratively

Education/Experience at Operations Support Specialist 1: Position requires an Associate's Degree and 2 years of related experience; or, an equivalent combination of education and experience directly related to the occupation.

Education/Experience at Operations Support Specialist 2: Position requires an Associate's Degree and 4 years of related experience; or, an equivalent combination of education and experience directly related to the occupation.

Work Location: The work location for this position is hybrid and is located in Los Alamos, NM. Hybrid is defined as working partially onsite/partially offsite but within 2 hours ground commute of this location. All work locations are at the discretion of management and can change at any time with appropriate notice.

Position Commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants: Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China \- including the special administrative regions of Hong Kong and Macau \- as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award\-winning 401(k) (6% matching plus 3\.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206\.2 \- Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206\.2\. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142\.3A.

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements\

• for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
• Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472\.2 for additional information.

New\-Employment Drug Test: The Laboratory requires successful applicants to complete a new\-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre\-offer.

Regular Position: Term status Laboratory employees applying for regular\-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy P701 for applicant eligibility requirements.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1\-505\-664\-6947 option 2\.