*Join our team \- and take the next step in achieving a fulfilling career!*
What We Do
At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long\-term relationships with consumers, our employees, and our clients is what matters most.
Who We Are
CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.
CardWorks Servicing, LLC provides end\-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Merrick Bank is an FDIC\-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.
Carson Smithfield, LLC provides a variety of post\-charge\-off debt recovery services, including digital self\-service, IVR, live agent, and external agency management.
Position Summary
This role is primarily responsible for the handling of incoming and outgoing mail, return mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail and return mail, preparation, processing and forwarding of outgoing mail and determining, affixing, and recording postage on registered mail/packages, check handling for our Settlement Services department, and other mail room functions as required and as the needs of the company evolve. As an Associate in the mailroom, this position also requires performing administrative and clerical duties inherent in the mail handling process and providing operational and customer support regarding these processes.
Essential Functions
- As assigned, tracks incoming mail, return mail, correspondence, checks, etc., and processes incoming/ outgoing overnight packages
- Reviews, sorts, and prepares incoming mail to be forwarded for imaging
- Assists other departments as needed
- Maintains knowledge of current policy and procedure changes and updates, and serves as a resource to clients, and external departments
- Handles the printing, folding, and stuffing for outgoing correspondence to customers
- Processes ad\-hoc scanning requests as received by other operational areas
- Performs delivery of mail to appropriate personnel and departments as needed
- Captures and destroys returned cards
- Fulfills special mailing requests as needed from other departments
- Adheres to the regulatory timeframes and controls within the department and business unit
- Other functions and duties as required by management/evolving needs of the department.
- High School Diploma or its equivalent education required
- One (1\) year of related operations, support, or mailroom experience highly desirable
- One (1\) year of credit card or banking industry experience is a plus
- Experience working with computers is required
- Must be able to work under pressure along with solid time management and problem\-solving skills
- Keyboarding proficiency
- Familiarity with Windows based computer applications
- Ability to work under pressure; flexibility and willingness to work at a rapid pace
- Ability to understand and carry out oral and written instructions
- Ability to compose simple correspondence
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
- Ability to multi\-task is essential
- Must be able to complete work within required timeframes
- Must problem solve in an effective and efficient manner
- Must demonstrate strong verbal and written communication skills
- Due to the work requirements of this role, it is performed 100% onsite with no possibility for remote work. The ideal candidate will work from the Woodbury, NY office location.
- Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time.
- Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
- Benefits Package \-Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short\- \& Long\-Term Disability
- Wellness Programs
- Group Life and AD\&D Insurance
- Paid Vacation, Sick Days and bank Holidays
- Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
Education and Experience:
Summary of Qualifications:
Work Environment/Physical Demands:
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The salary range for this position, if located in NY Metro/NY state is $17\.00 to $23\.00 hourly. However, please note that the salary range will vary for other geographic areas.
Our Employee Value Proposition
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job\-related knowledge, relevant experience, skills, certifications, and geographic location.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws.