Rebuild Coordinator

OUR COMPANY AND THE PERSON WE ARE SEEKING:

ServiceMaster by Gilmore is an award winning, locally family\-owned Disaster Restoration company in Norwood, MA. For the past 45 years, the Gilmore Team continues to be committed to providing excellent customer service, employee development and company growth.

We are seeking a dynamic and detail\-oriented Rebuild Coordinator with construction experience. In this pivotal role, you will coordinate all phases of our rebuild efforts, helping to consistently communication with our customers and our Team on status of all rebuild projects whether unscheduled/unsold or in progress. Your expertise in construction management, project scheduling, and contract administration will drive efficiency and excellence across our rebuild initiatives. This is an exciting opportunity for a proactive professional with the right attitude to just help get it done through strong communication and commitment to the efforts of the team.

GENERAL SUMMARY

Under the general supervision of the Director of Rebuild, performs a wide variety of duties relative to the day\-to\-day operations of the Rebuild Division and a wide variety of general duties relating to customer service established by company policies and procedures.

ESSENTIAL JOB FUNCTIONS\*

1\. Intake of all new referrals/jobs from our Customer, entry into Restore365 software, and scheduling for scope by Project Manager.

2\. In Shared Team Workbook, track Rebuild referrals and jobs through all phases of the Rebuild Process up to job Completion.

3\. Update Xactanalysis and Restore365 in real time on all jobs including all notes, budget numbers, contracts, timepoints, photos, 3\-D imaging, documents and communication on revisions.

4\. Coordinate with the Mitigation Division to ensure effective intercompany communication for a smooth transition for the customer.

5\. Prepare contracts and obtain signatures prior to start of job and obtain signed Certificate of Satisfaction at job completion.

6\. Meet all insurance program requirements and timelines as specified by program guidelines and industry standards.

7\. Have a “Let’s get it done” attitude to ensure excellent customer service, customer retention and helping grow a strong and successful Rebuild Division.

8\. Performs all job assignments in accordance to task specifications and standard operating procedure. Work is to be performed efficiently and to ServiceMaster standards of quality.

OTHER DUTIES AND RESPONSIBILITIES

• Daily communication with the Director of Rebuild.
• Participate in all Rebuild meetings to ensure real time status of all jobs.
• Escalate all customer issues and complaints immediately to the Director of Rebuild.
• Work in our Norwood building along with our remote Coordinator to ensure complete, timely communication and documentation.
• Work with the Director of Rebuild to close out sales for the month by the 10th business day of the following month.
• Complete all additional assigned tasks per deadline requested working extra hours as needed or required.
• Participate in all other departmental meetings as assigned by Director of Rebuild.
• Participate in your personal professional development.
• Performs related clerical duties as may be assigned or required.

COMPETENCIES

1\. Communication Skills

2\. Initiative

3\. Planning and Organizational Skills

4\. Customer Service Skills

PREPARATION, KNOWLEDGE, SKILLS \& ABILITIES

• High school diploma or GED and three years related experience. College degree recommended but not required.
• Experience in understanding of the rebuild/construction process, building materials and phases of rebuild projects. Ability to understand rebuild service terms and documents.
• Experience in understanding the rebuild insurance claims process and requirements.
• Ability to write correspondence and communicate effectively with customers and members of the Gilmore Team.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Must have strong customer service skills and the ability to multi\-task.
• Experience with database software, internet software, spreadsheet software, and industry specific software.

SUPERVISORY RESPONSIBILITY

None.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Must continually be able to talk.
• Frequently required to sit and listen.
• Frequently required to sit, write or type and view computer screen.
• Occasionally required to stand and walk around.
• No special vision requirements.

*The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.*

\*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Pay: $65,000\.00 \- $75,000\.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Do you feel you can multi\-task while communicating effectively?
• How would you describe your attitude and provide a work example?
• There is a lot of computer entry, emails and phone work throughout the day. Do you feel you would be a strong performed at all aspects of the job and why?
• Describe your prior Construction experience and include pertinent details?

Work Location: In person