CUSTOMER SERVICE REPRESENTATIVE
Winchendon, MA – Full Time
About our energy
Family owned and operated for more than 90 years, Eastern is a full\-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's \#bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.
Why choose Eastern?
- Extensive benefits including 100% paid insurance options
- Matched 401(k) options
- Employee \& family fuel discounts for your home
- State of the art Training Center
- 3\.5 Weeks paid time off \+ 7 paid holidays
- Veteran’s Day paid holiday for active military and veterans
- Opportunity for growth
- Complimentary coffee, snacks, and Thanksgiving turkey
- Shortened summer hours – full pay, shorter days
- Wellness reimbursement (gym, exercise classes, and more)
- Tuition reimbursement
- Additional voluntary benefits
- Pet insurance
- Accurately and appropriately manage and respond to customer questions, concerns and inquiries
- Take incoming calls from Service Technicians and provide servicing and dispatch support
- Timely and accurate managing of the service call scheduling and dispatching.
- Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
- Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
- Filing of customer documentation in appropriate folders
- Education: Minimum of high school diploma or GED equivalent
- Experience operating a multi\-line/function phone system
- Must possess general knowledge of applicable codes to assist technicians
- Demonstrate ability to read and write in English and perform basic math skills.
- Demonstrate ability to multi\-task.
- Demonstrate reliability and good customer service skills.
About this opportunity
This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi\-task and effectively manage customer calls and other administrative responsibilities is essential. The anticipated pay range for this position is $23\-$24\.
What your role will look like
What you’ll bring to this role
Apply now to heat up your career at Eastern