Administrative Assistant

Administrative Assistant

About Us

Wet Out Restoration is a locally owned, IICRC\-certified water, fire, and mold restoration company. We respond to emergencies 24/7 and work directly with insurance companies to restore homes and businesses quickly and professionally. We're growing and looking for a strong Administrative Assistant to join our team and support office operations, insurance billing, and job coordination.

Responsibilities

• Prepare and process insurance billing and invoicing for restoration claims
• Create and manage estimates in Xactimate (training available if needed)
• Coordinate with insurance adjusters, customers, and internal teams to facilitate claim settlements
• Maintain job documentation in compliance with IICRC standards
• Schedule field teams and ensure timely follow\-up on open jobs
• Support project managers with job file organization and administrative tasks
• Handle incoming calls, emails, and customer communications
• Maintain audit\-ready files and assist in job closeouts
• Perform general office duties: data entry, filing, supply management, etc.

Qualifications

• 1–3 years of administrative experience (restoration, construction, or insurance preferred)
• Working knowledge of Xactimate is a plus (or willingness to learn)
• Familiarity with IICRC terminology and procedures
• Strong understanding of insurance claims processes and billing.
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Excellent communication and time management skills
• Highly organized, detail\-oriented, and able to multitask in a fast\-paced environment
• Proven experience in a similar administrative or insurance support role, ideally in the restoration or construction industry.
• Excellent communication and customer service skills.
• Strong attention to detail and time management abilities.
• Ability to multitask and work in a fast\-paced environment.
• Experience with job management systems (e.g., Albi) is a plus.

Key Responsibilities:

• Prepare, edit, and submit estimates using Xactimate for restoration and mitigation projects.
• Maintain and update job files according to IICRC guidelines and company procedures.
• Coordinate and track the progress of jobs from initiation through settlement.
• Communicate with insurance adjusters, clients, and field staff to ensure timely resolution and settlement of claims.
• Generate and submit accurate insurance billing and invoicing based on scope of work completed.
• Maintain internal documentation, contracts, and compliance forms.
• Provide administrative support to project managers, including scheduling, data entry, and report generation.
• Assist in follow\-up with insurance companies regarding claim status and outstanding payments.
• Ensure all job files are audit\-ready and complete before closing.
• Other general administrative duties as assigned (phone support, filing, office organization, etc.).

Preferred Certifications (not required):

• IICRC Certification (WRT, ASD, etc.)
• Xactimate Certification
• Notary Public (a plus)

Benefits

• Competitive pay:
$20\-23/hour (based on experience)
• Paid time off and holidays
• Growth opportunities within the company
• Support for certifications and continuing education (Xactimate, IICRC, etc.)

Job Type: Full\-time

Pay: $20\.00 \- $23\.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience:

• Administrative: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person