About Jericho Project
Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983\. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ\+.
Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered\-site apartments throughout New York City. Our housing\-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.
In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in\-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well\-being—one person, one home, and one community at a time.
About the Position
Jericho Project is seeking an experienced and enthusiastic Program Specialist (Administrative Assistant) to join its rapid rehousing team to provide program coordination and support under the CoC’s Rapid Rehousing program for homeless young adults and veterans.
The FLSA status of this position is Non\-Exempt.
Responsibilities:
Ø Collect all data needed to satisfy reporting requirements for the RRH program.
Ø Assist with quality assurance monitoring and communicate any issues to Assistant Program Directors, Program Director to Managing Program Director by run weekly reports for new intakes ensuring that all data is entered on the face sheet, housing stability plan is completed, and initial intake note is completed.
Ø Run weekly reports for all discharges and collect charts from Case Managers. Run reports weekly on admissions and discharges to ensure that RRH maintains 150 households permanently housed.
Ø Proactively schedule new admission intakes prior to discharges being completed to ensure RRH utilization rate is at or above 85%.
Ø Reconcile Temporary Financial Assistance information into AWARDS database for reporting and tracking utilizing the accounting general ledger.
Ø Maintain an effective working relationship with external referral community partners and maintain steady communication and rapport with the program staff.
Ø Efficiently compile, format and submit information regarding program outcomes, clients referred, clients enrolled, and ineligible clients to program management on a monthly basis.
Ø Actively assist and participate in all program activities, meetings and special events as needed.
Ø Receive, sort, and route mail, perform computer data entry, schedule appointments, reserve conference rooms, distribute metro cards, and perform other clerical tasks. such as filing and photocopying. Monitor supply inventory, order, and store and distribute supplies.
Ø Serve as initial point of contact for RRH program, answering phones and greeting visitors.
Ø Assess 25\-35 households weekly by conducting prescreening assessments for program eligibility, determining preliminary eligibility. Explain next steps, including TAY\-VI\- SPDAT process and required paperwork for eligible households and set intake appointments. Manage all calendars. Provide appropriate referrals for all ineligible households.
Ø Maintain detailed reports of all potential participants seeking services. Report includes information on demographics, TAY\-VI\-SPDAT score, eligibility determination, referrals, outreach attempts, appointments, intake dates, and discharge dates.
Ø Represent RRH at internal and external events in efforts to conduct outreach, assess large numbers of potential participants for eligibility, and coordinate services. Actively assist and participate in all program activities and special events as needed.
Ø Design/assist with updates to promotional items and program forms as needed.
Ø Reconcile petty cash and MetroCard logs. Prepare pay orders for management.
Ø Coordinate with Building Services to resolve building related issues and our IT department to resolve technical issues as they arise.
Ø Assist with training and onboarding new employees by organizing and distributing training material, explaining eligibility, demonstrating how to conduct a prescreening, and reviewing intake paperwork.
Ø Track all internal and external referrals to legal, mental health, drop in services, substance abuse clinics, VBA, Callen Lorde, and UJC.
Ø Maintain binders for audits including – training binder, resource binder, staff meeting minutes, referrals, prescreens, and screened not enrolled.
Ø Attend program staff meetings, veteran group events, taking attendance and notes as required.
Ø Other job\-related duties as assigned by the RRH management team.
Requirements:
Ø High School Diploma, (HSE), or Associates degree in human services, or in administrative support, business or related field, 1\-2 years of full time experience in an office environment performing coordinating functions in support of a human services program, (preferred). Extensive experience may be substituted for the education requirement.
Ø A self\-starter with strong organizational, analytical, and problem solving skills.
Ø Ability to multi\-task and manage multiple priorities in a busy work environment.
Ø Strong writing skills, including formatting, editing, and finalizing letters and forms.
Ø Thorough knowledge of Microsoft Office applications and other office equipment.
Ø Good interpersonal skills, working well with others and interacting effectively as a team.
Ø Willing to participate actively in program and agency special events as needed, be cross\- trained and cross\-train others in support of program objectives.
Ø Capable of reading, interpreting, and applying complex data collection guidelines and submitting timely reports effectively using required formats.
Ø Veterans are highly encouraged to apply.
Ø Experience using AWARDS, and or CAPS (preferred).
ADA SPECIFICATIONS
This position is largely sedentary in nature; however, one must be able to speak, hear, see, and write, as well as use a computer and related software programs, and lift up to 25 lbs. Local and/or national travel required, and may involve longer weekday/weekend commitments to complete related business projects or meet deliverables.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
Compensation:
The salary range for this position is $40,000\.00 to $43,000\.00 *annualized*. Jericho Project offers a comprehensive benefits package. Employees are eligible for a merit increase annually. Merit increases are based on the employee’s performance during the prior year.
Job Type: Full\-time
Pay: $40,000\.00 \- $43,000\.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- High school or equivalent (Required)
- office or administrative support role: 2 years (Required)
- nonprofit, social services: 1 year (Required)
- collecting, managing, and reporting program data: 1 year (Preferred)
Education:
Experience:
Work Location: Hybrid remote in New York, NY 10006