Practice Support Associate

Job Overview

We are seeking a dynamic and detail\-oriented Practice Support Associate to join our healthcare team. In this vital role, you will serve as the backbone of our medical practice, providing exceptional administrative and clinical support to ensure smooth daily operations. Your energetic approach and keen attention to detail will help facilitate efficient patient care, accurate documentation, and seamless communication across departments. This position offers an exciting opportunity to contribute to a high\-functioning healthcare environment while developing your skills in medical billing, coding, and health information management.

Duties

• Manage patient intake processes, including verifying insurance coverage and updating medical records using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix, Eaglesoft, and others
• Assist with appointment scheduling and coordinate front desk activities while maintaining excellent phone etiquette on multi\-line phone systems
• Perform insurance verification and authorization procedures to ensure timely reimbursement and accurate billing
• Review clinical documentation for completeness and accuracy, ensuring compliance with HIPAA regulations and CPT (Current Procedural Terminology) coding standards such as ICD\-9, ICD\-10, and ICD coding
• Support medical billing processes by submitting claims, following up on unpaid accounts, and managing collections related to medical services
• Maintain meticulous medical records management, including filing, scanning documents, and ensuring data integrity within EMR/EHR (Electronic Health Record) systems
• Provide exceptional patient service by addressing inquiries professionally, assisting with medical office procedures, and supporting care plan documentation

Experience

• Previous experience in a medical office setting or healthcare environment is highly preferred
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is essential
• Knowledge of medical terminology, CPT coding, ICD coding (ICD\-9/ICD\-10\), and insurance billing procedures is required
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel), typing (including 10\-key), and electronic document management
• Bilingual abilities are a plus to effectively serve diverse patient populations
• Excellent organizational skills with experience in medical administrative support or clinic operations are highly valued
• Demonstrated customer service skills with professional phone etiquette and clerical experience in a front desk or office management role

Join us in making a meaningful difference by supporting our healthcare providers and patients through energetic dedication and meticulous attention to detail. This paid position offers a rewarding environment where your skills will directly impact patient care quality while fostering your professional growth in the healthcare industry.

Pay: $24\.35 \- $29\.33 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote