Health Information Retrieval Specialist | Full Time | Onsite| Jacksonville Florida

Health Information Retrieval Specialist

Department: Call Team

Location: Onsite

The Health Information Retrieval Specialist is responsible for obtaining medical records and billing documentation, including records related to Durable Medical Equipment (DME), on behalf of our clients.

This role requires direct communication with healthcare providers, hospitals, clinics, and billing departments to ensure requests are received, processed, and fulfilled in a timely manner.

This is a high\-performance, execution\-driven role—every order must move forward daily. Success in this position comes from persistence, ownership, and the ability to drive results through consistent follow\-up.

Responsibilities

• Contact hospitals, physician offices, clinics, and billing departments to request
medical and billing records
• Retrieve documentation related to
DME services, orders, and billing
• Perform
consistent follow\-up calls to confirm status and push requests forward
• Verify receipt of authorizations, record request, and required documentation
• Confirm processing timelines, fees, and delivery methods
• Work with
billing records including HCFA 1500, itemized bills, radiology billing, ER physician billing, images and certification of records.
• Accurately document all activity and updates in internal systems
• Monitor assigned orders to ensure
no delays or stagnation
• Identify issues, denials, or delays and escalate when needed
• Collaborate with Data Entry, Review, and Operations teams to drive completion
• Maintain strict compliance with
HIPAA and PHI security standards

What Success Looks Like

• Strong call activity with effective provider communication
• Persistent follow\-up resulting in faster record turnaround
• Orders consistently progressing without delay
• Accurate and detailed documentation
• Proactive problem\-solving and ownership

Core Competencies

• Relentless follow\-up and accountability
• Strong communication skills (verbal \& written)
• High attention to detail
• Organization and time management
• Ability to multitask in a fast\-paced environment
• Problem\-solving mindset

Education \& Experience

Required:

• 1–2 years experience in:
• Medical records / HIM
• Healthcare administration
• Call center or customer service
• Record retrieval
• High School Diploma or equivalent

Preferred:

• Experience working with
medical and billing records related to DME
• Familiarity with
Release of Information (ROI) processes
• Understanding of
HIPAA compliance and PHI handling
• Experience using
copy service portals (MRO, Datavant, etc.)

Work Environment

• Onsite role in Orange Park/Jacksonville, FL
• Fast\-paced, performance\-driven operations environment
• Team\-focused with clear accountability
• Growth opportunities into leadership roles

Benefits

• Health Ins, Dental and Vision
• Paid Time Off (PTO)
• Paid Holidays
• Career advancement opportunities

Why Join Record Retrieval Solutions?

At Record Retrieval Solutions, we don’t wait on records—we drive results.

If you’re someone who follows through, takes ownership, and pushes work forward every day, this is where you build momentum and grow. \#Let'sGO

Job Type: Full\-time

Pay: $15\.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of experience do you have working with medical records or Release of Information (ROI) requests?
• Have you previously communicated with hospitals, clinics, or medical records departments regarding record requests?
• Have you previously worked for a record retrieval company, medical records department, or Release of Information vendor?

Work Location: In person