Workplace Experience Concierge

Now is a great time to join our growing company! The Millennium Group (TMG) is an award\-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30\+ years of success in the industry.

This is the perfect position for someone that is professional, detail oriented, and enjoys assisting others.

This is not a remote or hybrid position.

Work hours: Monday\-Friday 8:00am\-5:00pm (1 Hr lunch)

Responsibilities:

• Engage visitors, employees, and executives in a way that makes them feel warmly welcomed and

assisted in a helpful and timely manner

• Connect with Executives and Executives Assistants and support teams to proactively anticipate

needs, identify issues, and deliver creative solutions

• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Act as a central point of contact, providing information and wayfinding for the campus, services, and

activities

• Actively monitor and maintain the workspaces, lobby, and meeting areas, to ensure an environment

that is safe, clean, organized, and reflects brand standards

• Check all resource scheduler panels to ensure that they are in working order. If not, reach out to the

appropriate team to resolve it.

• Collaborate with all services within the facility and work with facilities management to ensure a safe

and comfortable work environment

• Create work orders for custodial, maintenance, safety, and security concerns through the appropriate

channels/systems

• Implement and monitor standards of service to meet and exceed expectations
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate

and address concerns, and to ensure operations without incident

• Coordinate catering and other meeting requests.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security

incident or disruption to the Client's operations occur

• Perform ad hoc assignments and administrative support for seamless and timely delivery of

Services

Qualifications:

• Minimum 1\- 2 years of previous customer service, security, or hospitality\-related experience
• People Person: The best part of serving others is creating experiences for them that go beyond

the expected

• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate

professionally through the spoken and written word. Fluency in English required

• Knows how to multi\-task and prioritize while ensuring consistent and elevated guest

experiences and accuracy

• Working knowledge of a range of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
• Ability to perform minimal physical activity such as carrying small packages