Technology Support Specialist

POSITION TITLE: Technology Specialist DEPARTMENT: Information TechnologyREPORTS TO: Technology DirectorCLASSIFICATION: Non\-Exempt (Hourly)TERMS OF EMPLOYMENT: Support Staff HandbookPURPOSE: The Support Specialist is the first point of contact for technology needs across the district with a focus on resolving issues quickly, supporting staff and students with patience and expertise, and ensuring that technology problems never stand in the way of teaching and learning. ESSENTIAL DUTIES \& RESPONSIBILITIES

• Department Ambassador: Represent the technology department with professionalism and consistency in every interaction, leaving students and staff feeling heard and supported regardless of whether the issue is resolved on the spot.
• Technical Support: Provides high\-quality on\-site and remote troubleshooting for Windows PCs, ChromeOS devices, and peripherals (printers, interactive displays, etc.).
• Account Administration: Assists in managing user accounts within Google Workspace and Active Directory, including password resets and basic access troubleshooting.
• Hardware Lifecycle: Performs hardware repairs, upgrades, and creates warranty claims. Help us test and evaluate new hardware and then assist with the large\-scale deployment of student and staff devices (laptops, Chromebooks, tablets).
• Software Support: Installs updates and supports a wide variety of educational and administrative software with a focus on procedure and consistency.
• Asset Management: Maintains the districts inventory database, ensuring all hardware is accurately tracked from procurement to disposal.
• Documentation: This role is very in tune with the issues our students and staff face and a quick piece of documentation can prevent repeat tickets. You will monitor ticket trends, look for areas of friction, and suggest process improvements based on data.
• Built to Grow: This role is designed as the entry point into a department that rewards curiosity and growth. The knowledge and experience you build here is exactly what qualifies you to advance into a domain ownership role.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Hardware Repair: Knowledge and experience with the use, repair, and maintenance of computer hardware and peripherals. Youll spot recurring issues and work directly with vendors and technology staff to address them. Youll shape future purchasing decisions with a data drive approach.
• Ecosystem Familiarity: The district works with Microsoft and Google tools so building a deep familiarity with both environments is key. There are also many different EdTech tools that youll dive into as well. The Technology department will support you with mentorship and training opportunities.
• Communication: You have the ability to explain technical solutions to non\-technical users clearly and patiently. Build awareness of ongoing issues and outages by communicating with technology staff.
• Organizational Skills: Strong time management skills with the ability to balance helpdesk tickets with long\-term projects (like device refreshes).

DESIRED QUALIFICATIONS

• High School Diploma (or GED or High School Equivalent Certificate), plus one year of work experience in related field; college credit in computer science will be accepted as work\-related experience
• Valid VT Operators License and transportation

PHYSICAL/MENTAL DEMANDS

• Must be able to move equipment/objects weighing up to 30 pounds (computers, monitors, etc.).
• Must be able to move frequently around office and school locations (classrooms, libraries, labs).
• Ability to remain calm and professional in a fast\-paced environment while handling multiple simultaneous requests.

WORKING CONDITIONSWork is normally performed in a climate\-controlled, shared office environment with potential exposure to airborne particles (dust \& dirt). Some tasks can involve work at varying heights. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.).This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.