Position Details
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- Works closely with the Student Services staff team and academic program directors and faculty to create a welcome environment within the department.
- Works as the initial primary contact for students for the Student Services office.
- Manages the student services administrative transactions.
- Oversees the student services facility.
- Maintains office supplies.
- Receives and processes student records and documentation.
- Processes administrative documents and services such as academic transcripts, certifications, room reservations for special events, and procurement and expense transactions for student services.
- Communicates daily with students, faculty, and staff to answer questions via phone, in\-person, and email regarding SC\&I operations, policies, and procedures.
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax\-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
- Bachelor’s degree in communication, education, psychology, or a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of student services office administration, organization, coordination, and facilitation.
- Proficiency with office software applications, including word processing, spreadsheets, online searching, email, and fluency with learning new software applications.
- Competence in creating, implementing, and maintaining effective and efficient system of managing electronic and hardcopy filing.
- Outstanding customer service skills and a highly positive attitude.
- Ability to have a strong service orientation and interact effectively with students, faculty, staff, alumni, and parents.
- Demonstrated knowledge and understanding of academic advising, student support services, and student development.
- Ability to be highly\-organized with demonstrated ability to multi\-task in fast\-paced environment.
- Experience with customer relationship management software.
- Desktop and laptop computers.
- MS Office suite and other standard office software.
- University systems including IMS, Cornerstone, course scheduling, and Marketplace.
- Cloud computing programs such as Salesforce.com.
- Online learning management systems such as Canvas, and Sakai.
- Webconferencing programs such as Zoom, Adobe Connect Pro, and WebEx.
- Collaborative documents and programs such as wikis, GoogleDocs, MindManager/MindJet, and MS Project.
- Social software and media such as Constant Contact, Facebook, Twitter, Ning, and Linkedln.
- Webdesign and maintenance software such as Drupal, WordPress, Dreamweaver, and CamStudio.
- Standard office equipment such as desktop computers, copiers, printers.
- Must be able to lift items up to 25 lbs.
- Must be able to participate in room set up for events including moving tables and chairs.
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- Resume/CV
- Cover Letter/Letter of Application
- List of Professional References (contact Info)
Position Information
Recruitment/Posting Title Administrative Assistant
Job Category URA\-AFT Administrative
Department School Communicatn \& Info Sci
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds \#64 of 500 employers and is the \#1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary
Rutgers, The State University of New Jersey is seeking an Administrative Assistant for the Office of Student Services in the School of Communication and Information. This position reports to the Assistant Dean for Student Services.
Among the key duties of the position are the following:
FLSA Nonexempt
Grade 03
Salary Details $52,602\.48 \-$64,789\.48 \-$76,975\.48
Minimum Salary 52602\.480
Mid Range Salary 64788\.980
Maximum Salary 76975\.480
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
Position Status Full Time
Working Hours 37\.5
Standard Hours 37\.50
Daily Work Shift Day
Work Arrangement
This position requires a fully on\-site work arrangement.
Union Description URA\-AFT Administrative
Payroll Designation PeopleSoft
Seniority Unit
Terms of Appointment Staff \- 12 month
Position Pension Eligibility ABP
Qualifications
Minimum Education and Experience
Certifications/Licenses
Required Knowledge, Skills, and Abilities
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment
Special Conditions
Posting Details
Posting Number 26ST0690
Posting Open Date 04/13/2026
Special Instructions to Applicants
Regional Campus Rutgers University\-New Brunswick
Home Location Campus College Ave (RU\-New Brunswick)
City New Brunswick
State NJ
Location Details
Pre\-employment Screenings
All offers of employment are contingent upon successful completion of all pre\-employment screenings.
Immunization Requirements
Under Policy 100\.3\.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non\-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non\-discrimination\-statement
Supplemental Questions
Required fields are indicated with an asterisk (\*).
\ Do you have a Bachelor's degree in communication, education, psychology, or a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of student services office administration, organization, coordination, and facilitation?
+ Yes
+ No
\ Are you currently a member of URA\-AFT?
+ Yes
+ No
Applicant Documents
Required Documents
Optional Documents