Inspections Coordinator

About Us:

Guardian Security was founded in 1976, and we have been serving the people of Washington State with their life and property protection needs since then \- for officially 50 years! We are locally owned and operated, with four offices located in Yakima, Tacoma, Bellingham, and the SODO district of Seattle.

To learn more about us, visit https://www.guardiansecurity.com/

Kindness – Growth Mindset – Technical Excellence – Safety – Predictable Success – Customer Heroes

Position Summary:

This role manages incoming customer communications, coordinates and schedules inspections, and oversees the full lifecycle of service work orders. You’ll maintain accurate documentation in the CRM, support resource planning with management and sales, and ensure a professional, customer‑focused experience. Pay:

• $22 \- $26 per hour

Schedule:

• 7:00 AM \- 4:00 PM (8 hour shift with 1 hour lunch)

Work Setting:

M\-F, Hybrid/Remote*

Monday\-Tuesday: Onsite at our SODO Seattle location*

Wednesday\-Friday: Remote*

Essential Duties and Responsibilities:

• Answers incoming phone calls from customers both internal and external
• Responds to inquiries via phone and email in a timely and efficient manner and provide accurate information to both customers and employees
• Assigns and schedules inspection requests from clients
• Responsible for the life cycle of inspections ticket/work order (creates, edits, completes and invoice service orders).
• Follows documented processes to save reports and files to customer files
• Accurately notates and documents work in CRM (Sedona)
• Works closely with the management and sales for resource and project planning.
• Always Demonstrates a commitment to Guardian Security values and professionalism through appropriate conduct at all times.
• Performs other coordinator duties as assigned.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.*

Education and/or Experience:

• High School diploma, GED, or equivalent.
• One to three years of customer service\-related experience.
• Familiarity with life safety systems (preferred)
• Multi\-line phone experience.
• Experience with managing invoices/billing experience (preferred)

Key Competencies:

• Flexible and dependable.
• Ability to read and comprehend simple instructions, short correspondence, and emails.
• Ability to effectively interact with customers, potential customers, and branch personnel.
• Ability to adapt to changes in work environment, delays or unexpected events; change approach or method to best fit the situation.
• Self\-Motivated and have a professional attitude.
• Excellent customer service and interpersonal/listening skills.
• Must possess good decision\-making skills, be organized and detail oriented.

Benefits:

• Medical, Vision, and Life insurance paid for by Guardian
• Low\-Cost dental insurance
• 401(k)
• AD\&D insurance
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Paid time off that builds with tenure (Year 1 \- 40 hours) \+ Sick Time \+ an additional 8 paid holidays
• Tuition reimbursement/PAID Professional Development PTO (24 hours that renews every year!)

*We know an endless loop of interviews can be draining! To combat this, our interview process is capped at 3 interviews:*

• Phone screen with our internal recruiter (\~30 minutes)
• Virtual or Onsite interview with Admin Manager (\~45\-60 minutes)
• Final virtual interview with Inspections Dept Manager and peer (\~45\-60 minutes)

Work Environment:

This position is primarily sedentary and requires regular use of hands, fingers, and arms when operating a computer, including a mouse, keyboard, and monitor. Close and distance vision are essential for performing job tasks. The employee may routinely lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. Equal Employment Opportunity: Guardian Security System is an Equal Opportunity Employer, and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our employees \- because great things happen when people feel safe bringing their authentic selves to work. All employment will be based on merit, competence, performance, and business needs.