Assistant Practice Manager

Position Summary

The Assistant Practice Manager provides hands\-on administrative and operational support to ensure efficient, compliant, and client\-centered service delivery. This role supports day\-to\-day practice operations, including insurance authorizations, credentialing support, intake coordination, and operational workflows. The Assistant Practice Manager works closely with the Director of Operations, Finance, and Clinical teams and serves as a reliable point of contact for staff and families.

This position is hourly and non\-exempt and does not have supervisory responsibility. The pay range for this position is $40,000 \- $50,000 per year.

Key Responsibilities

Practice Operations Support

• Supports daily practice operations in alignment with established policies, procedures, and workflows.
• Assists with monitoring insurance requirements, payer updates, and regulatory compliance, escalating concerns as appropriate.
• Provides administrative and operational support to service providers, including assistance with documentation, payer processes, and practice management systems.
• Assists with coordinating schedules, task workflows, and resource needs as directed, without supervisory or decision\-making authority.
• Tracks operational data, service issues, and client feedback, reporting trends to the Director of Operations.
• Serves as a point of contact between clinical, administrative, and finance teams to support communication and facilitate issue resolution.
• Participates in team and operations meetings as scheduled.
• Provides backup support for clinic administrative functions as needed.

Authorizations \& Intake Support

• Verifies insurance benefits and coverage for new and existing clients.
• Reviews benefits and coverage information with parents/caregivers during intake, coverage changes, and annual renewals.
• Coordinates with the intake team to support timely progression toward service initiation.
• Prepares, submits, and tracks authorization documentation according to payer and organizational timelines.
• Maintains tracking tools and reports related to intakes, authorizations, and insurance updates.
• Supports ongoing improvement of authorization processes to increase efficiency and accuracy.

Credentialing \& Contract Support

• Assists with provider credentialing and recredentialing for commercial insurance plans, Medicaid, MCOs, school districts, and other funding sources.
• Maintains and updates CAQH provider profiles.
• Supports payer communications, audits, and contract documentation under the direction of the Director of Operations.
• Collaborates with Billing and Finance teams to support revenue cycle processes as needed.

Work Schedule

• Monday \- Friday, 8am \- 5pm
• This is a hybrid position with both in office and remote capabilities.
• Overtime may be required based on operational needs and must be pre\-approved in accordance with policy.