Administrative Assistant / Secretary (Remote) – Makai Ocean Club Remote

Job Summary

Makai Ocean Club is seeking a highly organized, professional, and personable Administrative Assistant to support daily operations and client communication.

At Makai, we are more than just swim lessons. We are an ohana. This role plays a key part in creating a seamless, welcoming, and high\-quality experience for our families, instructors, and overall operations.

The ideal candidate is detail\-oriented, proactive, and thrives in a fast\-paced, client\-focused environment.

Schedule \& Availability

• Fully remote position
• Schedule:

Monday–Friday: 4 hours per day (choose anytime between 8am\-8pm)

Saturday: 1 hour if needed

Sunday: Enjoy your day off

Responsibilities

• Manage scheduling for swim lessons and instructors
• Maintain the owner’s schedule and coordinate all Makai Ocean Club location schedules
• Communicate with clients via text, email, and phone in a professional and friendly manner
• Send lesson reminders and confirmations
• Ensure client payments are collected and up to date
• Coordinate bookings, cancellations, and rescheduling
• Assist with onboarding new clients and maintaining client records
• Support instructors with scheduling and daily logistics
• Represent Makai Ocean Club with warmth, professionalism, and attention to detail

Operations \& Administrative Responsibilities

• Coordinate and manage schedules across multiple Makai Ocean Club locations
• Reach out to aquatic facilities as needed for scheduling, communication, or cancellations
• Assist with processing and organizing employee payments
• Help maintain organized records for scheduling, attendance, and operations
• Support day\-to\-day business operations and ensure smooth communication across all parties

Skills \& Qualifications

• Previous administrative, receptionist, or customer service experience preferred
• Strong communication and organizational skills
• Ability to multitask and manage a dynamic schedule
• Professional, polished, and friendly demeanor
• Detail\-oriented and reliable
• Comfortable using scheduling systems, texting, and email communication
• Ability to problem\-solve quickly and efficiently

What We’re Looking For

• Someone who enjoys working with families and being part of a positive environment
• A self\-starter who takes initiative and stays organized
• Strong attention to detail and follow\-through
• Someone who aligns with Makai’s ohana culture and team\-first mindset

Why Makai Ocean Club

• Fully remote, flexible work environment
• Company\-provided work phone
• Bonus at the end of the year
• Complimentary swim lessons (1 per week for yourself or one child)
• Supportive, team\-oriented culture that feels like family
• Opportunity to grow within a high\-end, expanding business
• A role that is essential to the success and experience of our clients

Pay: $23\.00 \- $32\.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: Remote