Receptionist

### About Gem Prep

Gem Prep is a K\-12 college preparatory school. Our goal is to have all secondary students graduate from high school with an associate degree. Our elementary program builds a strong academic foundation for grades 6\-12\.

Gem Prep schools are part of the Gem Innovation Schools organization, serving students across Idaho via large brick\-and\-mortar charter schools, a statewide virtual school, and micro school\-like settings called Learning Societies. Learn more at www.gemprep.org.

Our Mission: To prepare students for success in college by providing a high\-quality, personalized, relevant, and rigorous education through exceptional teaching, innovative uses of technology, and partnerships with families.

Student \& Staff Competencies:

Gem Prep students develop the following competencies by the time they graduate high school. Gem Prep staff are expected to possess each of these same competencies.

• Self\-Aware, Self\-Directed, Self\-Disciplined
• Creative Problem\-Solver
• Skilled Communicator and Collaborator
• Civic\-Minded

### Position Summary

The Receptionist serves as the welcoming face of Gem Prep, providing excellent customer service to students, families, staff, and visitors. This role manages front office operations, including phones, student records, clerical support, and communication, while supporting the School Operations Manager to ensure smooth daily operations.

### Key Responsibilities

Front Office \& Communication

• Greet and assist students, families, and visitors in a friendly and professional manner.
• Answer, screen, and route incoming calls; handle inquiries and provide information as needed.
• Sort, process, and distribute incoming and outgoing mail.
• Provide information about school enrollment and registration; distribute and collect forms.
• Maintain a welcoming and efficient office environment.

Records \& Reporting

• Maintain student files and prepare documents such as reports, rosters, letters, and newsletters.
• Request and send student records as needed between schools.
• Enter and review administrative data for accuracy.
• Manage staff directories, substitute lists, schedules, and calendars.
• Perform clerical functions related to attendance, charts, and record keeping.

Office \& Administrative Support

• Operate office equipment including computers, copiers, scanners, intercom, laminator, and phone systems.
• Assist with purchase orders and maintain updated inventory records.
• Support the School Operations Manager with clerical and organizational tasks.
• Maintain filing systems and ensure confidentiality of student and staff records.

### Qualifications

• High school diploma or GED required.
• Prior experience as a receptionist or in a school office is preferred.
• Proficient in Microsoft Office, Google Workspace, databases, and general office software.
• Strong typing, filing, and organizational skills.
• Excellent communication and customer service skills, including strong telephone etiquette.
• Ability to work well under pressure and meet deadlines.
• Commitment to confidentiality and professionalism.
• Ability to work collaboratively with students, staff, families, and the public.

### Additional Information

• Reports to: School Operations Manager
• Evaluation: Performance will be reviewed annually in alignment with Gem Prep policies.
• Employment: At\-will, in accordance with district policies.
• Requirements: All employees must undergo a criminal history check and fingerprinting. Convictions under Section 33\-1208, Idaho Code may disqualify applicants.

### Working at Gem Prep

We hire and develop excellent educators and provide strong support. We value:

* Results. Gem Prep works relentlessly to create efficient, measurable, and sustainable results. We strive for excellence and pursue our mission tenaciously. Ideally, you thrive working in a fluid environment where flexibility and tenacity are required.

* Innovation. We embrace new approaches and ideas that have a powerful impact on learning and teaching, achieving success for every student. We believe that today’s students need schools that dramatically rethink the traditional learning and teaching process for the success of every student. The status quo is not acceptable.

* Integrity. We are truthful, fair, and trustworthy in all aspects of our work. We expect the same of you.

* Humility. If you are humble and teachable, this will be a powerful learning experience for you. Your humility will be key to building trusted and authentic relationships as well as the key to your professional growth. We also understand that you bring valuable experiences and knowledge that will lift our team.

* Teamwork. We value each of our team members as individuals but believe that we achieve the greatest results by working together.

FLSA Status: Exempt

Gem Innovation Schools is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or other protected status. Preference may be extended to eligible veterans in accordance with state and federal guidelines.

Gem Innovation Schools is a drug\-free workplace, and adherence to this policy is a condition of employment.