Overview
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- Coordinate activities and responsibilities of Guest Services operations
- Supervise the positions of Facility Assistant and part time guest services, party attendant and MOD.
- Hire, train, coach, establish goals, and conduct employee performance appraisals for direct reports as needed
- Administer program registration functions; maintain computerized registration system
- Manage RecTrac and WebTrac and mobile app software; provide in\-house technical support and training for new and existing employees
- Manage all credit card processing and maintain PCI compliance
- Maintain public\-facing facility web pages on City website
- Maintain membership records; notify members of pending expirations; process auto\-debits for membership fees; authorizes purchases and other payments and refunds
- Prepare seasonal catalog information
- Oversee fee structure and fee collection for membership passes and daily admission
- Prepare daily cash reports and makes cash deposits; prepare daily and monthly activity and revenue reports
- Maintain and manage petty cash for the division
- Manage auto debit billing system for membership fees and monthly ACH processes.
- Coordinate with Finance department to journal entry revenues received through ACH and direct deposits from Silver Sneakers Tivity, and Renew Active
- Regularly audit facility financial status
- Prepare and process records such as invoices, payroll, supply requests, or incident forms for Center operations.
- Coordinate Recreation Center facility rentals and birthday parties; support park shelter rentals for Parks Division
- Assist with department special events as needed
- Manage the Recreation Center Reduced Fee Program for patrons seeking financial support
- Regular and predictable attendance required
- Develop and/or participate in the development of staff work plans, measures and tracks. progress towards goals, prepares and conducts timely and constructive performance appraisals.
- Make decisions or recommendations for hiring, promotions, transfers, disciplinary action, and other personnel actions as necessary.
- Coach, counsel and support staff to maximize efficiency and effectiveness.
- Consistently educates and advises staff on organizational rules, regulations, policies and procedures.
- Support creative thinking and problem solving and encourages participatory decision making when appropriate.
- Provide training and job enrichment opportunities for direct reports and encourages professional growth and development .
- Conduct facility tours for new patrons and corporate accounts
- Monitor participants and activities in the facility for staff and guest safety concerns
- Coordinate with IT in ordering hardware and updating software
- Act as direct liaison with Center software vendor for technical assistance and software improvements
- Act as division lead when Superintendent is absent
- Assist with the preparation of capital requests and project management through the budget process as needed.
- Other duties as assigned.
- Regular and predictable attendance required.
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- Bachelor’s degree in Recreation Administration, Business, Finance or related field. Masters preferred.
- 8\-10 years of experience in a recreation or related facility in a full\-time capacity.
- 5 years of Supervisory experience.
- An equivalent combination of acceptable training, education, and experience may be considered.
- Knowledge of the principles and practices of public recreation
- Working knowledge of recreation operations
- Knowledge of modern management methods and practices
- Knowledge of financial and accounting principles and practices
- Extensive knowledge of computerized registration system RecTrac and WebTrac
- Schedule and manage staff schedules using WhenToWork software
- Ability to plan, assign, coordinate, direct, and evaluate the work of subordinates
- Ability to communicate clearly, both orally and in writing
- Ability to conduct and maintain effective public relations
- Ability to establish and maintain effective working relationships with other City employees and the general public
- Skill in the use of a personal computer and various applications programs
- Skill in providing mutually acceptable solutions to member problems
- Ability to exercise independent judgement
- Handle multiple tasks with competing priorities and work with minimal supervision
- Ability to collect, compile, and analyze information and data
- Ability to work with staff and volunteers and to coordinate activities of both
- Ability to follow established guidelines concerning facility operations such as usage policies, emergency procedures, personnel supervision, revenue receipts and accounting
- Demonstrate the ability to establish and maintain effective working relationship with co\-workers and other City staff
- Knowledge of basic computer operations and high level experience with Microsoft Office suite
- Demonstrate constructive problem\-solving
- Demonstrate initiative in performing job tasks
- Must be able to work independently and have self\-initiative
- Must have independent decision\-making ability
- Demonstrate effective time management to achieve operational goals
- Communicate effectively with individuals and groups using clear and concise verbal and written communications.
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The Louisville Recreation Center is excited to hire a Recreation Manager for our team! If you thrive in a dynamic, community\-focused environment and enjoy leading people, programs, and operations that make a real impact, this could be the perfect opportunity for you.
In this role, you’ll work closely with the Recreation and Senior Services Superintendent to help shape the daily experience of our vibrant Recreation \& Senior Center. You’ll play a key leadership role—guiding operations, supporting staff, and ensuring our facility runs smoothly for the community we serve.
The Recreation Manager works under the supervision of the Recreation and Senior Services Superintendent. This role performs high level planning, organizing, and supervisory duties to guide Louisville Recreation \& Senior Center operations. The selected candidate is responsible for daily operations, managing front desk Guest Service operations and functional supervision of staff and facility maintenance operations. Responsible for maintaining membership and program database in RecTrac software platform. Performs administrative duties related to promotional and operational activities of the Recreation \& Senior Center. Develops and manages budgets and monitors fiscal health of the Recreation \& Senior Center. Provides all staff and IT support of the Rectrac Software. Involves frequent interaction with staff, program participants, and the public, requiring strong communication and customer service skills. Oversees daily operations across various areas of the facilities.
This position is ideal for someone who enjoys both big\-picture planning and hands\-on leadership. You’ll be part of a collaborative team dedicated to creating welcoming, high\-quality experiences for our community.
Hiring Range (depending on experience):
$81,099 to $95,306
Salary Range:
$81,099\.20 to $114,962
All initial communication regarding your application will come via email usually frominfo@governmentjobs.comor the recruiter. Please check your email messages frequently and your junk mail during the application process.
Examples of Duties
ESSENTIAL SUPERVISORY DUTIES:
OTHER DUTIES AND RESPONSIBILITIES:
General Qualifications
EDUCATION, TRAINING, AND EXPERIENCE:
KNOWLEDGE, SKILLS, AND ABILITIES:
Additional Information
LICENSE, REGISTRATION, OR CERTIFICATE:
Current AED, First Aid, and CPR certifications within ninety (90\) days of hire and maintained throughout employment.
OTHER NECESSARY REQUIREMENTS:
Candidates who receive a conditional offer may be subject to pre\-employment screening including background check, motor vehicle record check, physical examination, or other job\-related screening.
PHYSICAL REQUIREMENTS OF THE JOB:
While performing the duties of this job, the employee is regularly required to read, speak, and hear. The employee frequently stands; uses hands and fingers to handle objects, tools, or controls; and reaches with hands and arms. The employee occasionally walks, sits, climbs or balances, and stoops, kneels, crouches, or crawls. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, and depth perception. Work assignments are typically received orally but may also be in writing.
WORK ENVIRONMENT:
Work is performed in a recreation center which includes both office and active facility settings. The role involves frequent interaction with staff, program participants, and the public, requiring strong communication and hearing skills. Must be comfortable moving throughout the center, including standing and walking for extended periods. The position may require evening, weekend, and holiday hours to support programs and events. The work environment is fast\-paced and collaborative, with a focus on safety, inclusivity, and positive community engagement
WORKERS’ COMPENSATION CLASSIFICATION: 9015
FLSA STATUS: Exempt
EQUAL OPPORTUNITY EMPLOYER:
The City of Louisville is an Equal Opportunity Employer and provides equal employment and advancement opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran status, marital status, genetic information, or any other status protected by applicable law.
The City of Louisville is committed to providing reasonable accommodation to qualified individuals with disabilities in the application and hiring process and during employment.
The Human Resources Director has been designated as the compliance coordinator for people with disabilities seeking employment and will provide reasonable accommodation for testing and employment to qualified applicants.