Training Program Assistant

ABOUT THE ORGANIZATION

• Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.
• Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in\-house, referral, and emergency services, as well as support within the community for those in need.

BENEFITS

• Bi\-weekly pay
• Vacation, sick, and personal time
• Four medical plans to choose from, eligible first day of hire
• Dental
• Vision
• Aflac
• Disability and life insurance provided by the Agency, optional buy\-ups
• 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
• YMCA corporate discount

DESCRIPTION

Summary:

The Training Program Assistant supports Monroe CMHA’s learning and development operations by coordinating training activities, administering the Learning Management System (LMS), preparing training materials, and ensuring accurate documentation for compliance and audit readiness. This role enhances the employee learning experience by providing exceptional customer service, maintaining organized training workflows, and supporting onboarding and agency‑wide training initiatives.

Essential Duties \& Responsibilities

Training Coordination \& Logistics

• Schedule and organize training sessions, workshops, and seminars.
• Coordinate presenters, facilitators, and external vendors.
• Prepare training calendars, reminders, and communications.
• Arrange venues, equipment, virtual meeting links, and supplies for training events.
• Support new hire orientation and onboarding training logistics.

Learning Management System (LMS) Administration

• Maintain training records, attendance logs, and certification databases.
• Create courses, assign training, and troubleshoot user access issues.
• Run compliance reports for supervisors, HR, and audits.
• Track overdue training and assist with corrective follow‑up.

Training Materials \& Content Support

• Assist in developing and formatting training manuals, presentations, and online learning resources.
• Edit and brand digital learning content using Monroe CMHA templates.
• Support micro‑learning modules, handouts, and visual job aids.

Communication \& Customer Service

• Serve as a primary point of contact for training inquiries.
• Provide timely, professional support to staff regarding training requirements, schedules, and LMS navigation.

Evaluation, Reporting \& Continuous Improvement

• Administer post‑training surveys and compile feedback.
• Prepare monthly and quarterly training dashboards.
• Maintain audit‑ready documentation for MDHHS, Joint Commission, CCBHC, Medicaid, and internal reviews.
• Participate in process improvement initiatives to enhance training operations
.

Administrative Support

• Perform correspondence, data entry, and general office tasks related to training operations.
• Maintain organized digital and physical training files.
• Support special projects within the HR and Training departments.

COMPETENCIES

Core Competencies

• Organization \& Time Management: Ability to prioritize tasks, coordinate multiple projects, and meet deadlines.
• Communication \& Interpersonal Skills: Strong verbal and written communication for engaging with trainers, employees, and vendors.
• Attention to Detail: Accuracy in recordkeeping, formatting, and scheduling.
• Technology Proficiency: Skilled in Microsoft Office Suite, LMS platforms, and virtual training tools such as Zoom, Teams, and 8x8\.
• Problem‑Solving \& Initiative: Anticipates training needs and resolves logistical challenges.
• Confidentiality \& Professionalism: Handles sensitive employee training data with discretion.
• Adaptability \& Teamwork: Works independently while supporting a collaborative training environment.

Preferred Competencies

• Basic graphic design and content editing using Canva or Adobe.
• Familiarity with adult learning principles and instructional design.
• Experience facilitating or supporting virtual training sessions.

Education \& Experience

• Minimum of a high school diploma or equivalent
• One year of administrative support experience.
• Typing ability of 35 wpm, corrected.
• Database administration experience.
• Preferred: experience in training coordination, HR, or education settings.

Knowledge, Skills \& Abilities

• Telephone skills, verbal communication, listening, professionalism, and customer focus.
• Ability to work in a complex, detail‑oriented, deadline‑driven environment.
• Ability to read, analyze, and interpret information; write correspondence; maintain records; and solve practical problems
• Proficiency in Microsoft Exchange, Outlook, Word, and other required applications.

CORPORATE COMPLIANCE RESPONSIBILITIES

• Complies with all applicable laws, regulations, and standards governed under Medicare, Medicaid, MDHHS, Joint Commission, and other funding sources.
• Adheres to all Monroe CMHA and CMHPSM policies, including Management of Information, Finance‑Contract Management, Recipient Rights, Performance Improvement, Administration, Human Resources, Environment, and Provision of Care.
• Maintains competence with HIPAA privacy and confidentiality requirements.
• Works collaboratively within the Authority structure and demonstrates awareness of the impact of training operations on agency performance.

PHYSICAL \& MENTAL REQUIREMENTS

• Frequent sitting, standing, walking, and lifting up to 15 pounds.
• Ability to communicate effectively in person and by phone.
• Ability to collect data, establish facts, and draw valid conclusions.
• Ability to manage multiple deadlines in a fast‑paced environment.