Assistant Escrow Manager

Assistant Escrow Manager

Start a career with First National Bank Alaska, the \Best Place to Work in Alaska\ as recognized 10 years in a row by Alaska Business magazine readers.

We’re looking for someone who brings good energy to the work and the people around them. As our Assistant Escrow Manager, you’ll help keep daily operations running smoothly – supporting the team, keeping the workflow tight, and making sure accuracy and turnaround times stay solid. If you value loyalty, clear communication, and creating a positive environment where great teamwork and great client experience go hand in hand, you’ll feel right at home here.

We have a competitive salary schedule based upon minimum experience to very experienced; the job/salary offer would be commensurate with your experience.

Schedule: Monday\-Friday

GENERAL PURPOSE SUMMARY

Acquires, expands, and retains customer relationships; assists with the management of daily work in Escrow by helping direct the workflow and providing oversight, leadership, and guidance; designated manager for at least one Escrow function; and serves as the primary backup to the Escrow Manager by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Helps ensure the highest levels of customer satisfaction, through both internal and external channels, by providing problem\-solving resources and providing oversight, leadership, and guidance to Escrow staff. Observes work performance and provides coaching/mentoring, and provides feedback to management. Serves as the backup for other Escrow supervisors as needed.
• Acquires, expands, and retains customer relationships by identifying opportunities, strategizing proactive development activities, cultivating referral networks, and focusing on viable target markets to sustain and grow the section’s profitability.
• Implements the bank’s business development strategy aimed at retaining existing customers and expanding new business relationships; identifies current and prospective customer needs, uses a planned calling program, and schedules and coordinates selling and cross\-selling efforts with functional managers and other bank employees.
• Provides responses to escalated internal/external customer inquiries. Resolves complex issues by conducting research using available resources, including Bank procedure manuals, the Internet, and subject matter experts within the Bank.
• Obtains client referrals and cross\-sells bank products and services to industry professionals and customers; and partners with other bank specialists to provide expertise to clients when needed. Connects clients across all lines of business at the bank.
• Completes special projects as assigned by supervisor, including analysis requested by senior management. Recommends responses to internal and external audits, researches process deficiencies, and recommends improvements.
• Provides staff training to ensure regulatory and procedural compliance. Helps develop training curriculum to institute regulatory and/or procedural changes within Escrow. Ensures staff is properly trained to provide backup assistance in other Escrow functions as needed.
• Provides recommendations to Escrow Manager regarding staffing, scheduling, training, and process/procedural enhancements.
• Maintains desk manuals for a wide variety of processes. Monitors these instructions for accuracy, efficiencies, and updates as needed. Makes recommendations for changes in processes when applicable.
• Participates in Bank initiatives and provides subject matter expertise when needed. Presents information to bank personnel in various settings. Stays current on pertinent banking regulations.
• Performs other work\-related duties as assigned by supervisor.

COMPLIANCE EXPECTATIONS

• Ensure business unit’s operations comply with bank policy, procedures, and banking regulations (for business unit heads).
• Ensure you and your delegates have adequate and current compliance training, and ensure training is completed on time.
• Stay updated on relevant laws and regulations.
• Ensure you and your delegates comply with the bank’s policies, procedures, laws and regulations.
• Maintain customer confidence and protect the bank’s operations by you and your delegates identifying and protecting confidential information.

SUPERVISORY RESPONSIBILITIES

Manages assigned employees. Primary backup to Escrow Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Minimum: Bachelor’s degree in business or related field and four years progressively responsible experience in banking, real estate, title company, or business\-related field; or six years progressively responsible experience in banking, real estate, title company, or business\-related field; or equivalent combination of education/training and experience. Two years supervisory/management experience. Ability to learn First National Bank Alaska's Escrow business. Must demonstrate the ability to lead and coach staff to ensure excellent customer service, efficient operations, and adherence to policies and procedures.

Preferred: Working knowledge of FNBA’s Escrow business. Three years supervisory/management experience.

OTHER SKILLS and ABILITIES:

Word processing and spreadsheet software experience required; database software experience preferred. Ability to keyboard 40 wpm and 10\-key by sight is required. Ability to handle highly confidential information, frequent deadlines, and time constraints required. Ability to respond politely to customers and work effectively under pressure required.

LANGUAGE SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical journals and procedures, or governmental regulations and legal documents. Ability to effectively present information and respond to questions from managers, customers, and the general public. Ability to write reports, business correspondence, and procedures manuals.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to develop and implement budget functionality. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING SKILLS:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.