The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the Direction of the Associate Director Information Technology Services 1, the Information Technology Specialist 4 – SG 25 will be assigned to the Information Management Support Group that directly supports the Office for People With Developmental Disabilities (OPWDD’s) Capital District, Broome and Sunmount regions to include the Main Campuses, DDSO’s and its surrounding offices and community homes. The incumbent will assist in supporting technology initiatives for the Portfolio by providing technical expertise and guidance in all areas of desktop and mobile hardware, Active Directory, Microsoft Technologies, miscellaneous software, general software updates and management. Duties include, but are not limited to, the following: • Review and assign tickets with Zone5 and insure proper ticket closures and resolution.• Create and maintain reports to provide Executive type overview of Zone5 support• Support enterprise technology initiatives utilizing technical expertise in the areas of hardware, software, and firmware. • Assist the agency with reporting needs and data gathering. • Diagnose/troubleshoot, repair, configure, maintain, deploy and install desktops, mobile devices, printers and software in an Active Directory environment.• Facilitate and manage the enterprise network utilizing tools for system administration, network management, configuration management, asset management, etc. and technical expertise in the areas of hardware, software, and firmware.• Participate in configuring, maintaining, deploying, installing and supporting telecommunication equipment. Understand various telecommunication devices and systems such as VOIP, Mobile, Cellular, POTS, etc.• Identify and resolve unique Level 2, 3 and 4 enterprise issues in helpdesk\-based environment.• Resolve help desk tickets by diagnosing, troubleshooting, referring to specialists, arranging repairs, user education/training, etc. • Follow up with users and document activities in the ticketing system.• Collaborate with the user community, co\-workers and management to effectively provide problem resolution services.• Assess users’ technology knowledge and provide education related to proper use of enterprise technology and software through documentation/training materials and/or 1\-on\-1 instruction. • Consult with Talent Development staff regarding training options for users in need.• Oversee the development and maintain documentation pertaining to operating procedures for new technologies. • 20\-30% travel will be required across Upstate New York• May be expected to be available during off\-shift hours to ensure the continuous operation of computer services.• Perform a full range of supervisory responsibilities.
The minimum qualifications required for this vacancy. Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52\.6 of Civil Service Law OR in a title eligible for transfer under Section 70\.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional comments regarding the vacancy. Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non\-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid\-Hudson will receive an additional $1,650 adjustment location pay.to permanent non\-competitive and the official probationary period will begin.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday \& Paid Time Off• Thirteen (13\) paid holidays annually• Up to Thirteen (13\) days of paid vacation leave annually• Up to Five (5\) days of paid personal leave annually• Up to Thirteen (13\) days of paid sick leave annually for PEF.• Up to three (3\) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
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