New Student Orientation Coordinator

New Student Orientation Coordinator

Community College of Aurora

Salary: $51,732\.85 Annually

Job Type: Full\-Time

Job Number: 240293

Location: 16000 East CentreTech Parkway Aurora, CO

Department:

POSITION SUMMARY

Reporting to the Assistant Director of Recruitment \& Orientation, the Orientation Coordinator is responsible for the planning, coordination, delivery, and continuous improvement of comprehensive new student orientation and onboarding experiences.

The Orientation Coordinator supports first\-time college students, transfer students, concurrent enrollment students, adult learners, and special populations by ensuring a welcoming, inclusive, and informative transition to CCA. This position plays a critical role in advancing enrollment, engagement, retention, and student success through equitable, student\-centered programming.

This role also supports enrollment strategies and student outreach efforts using CRM systems including CRM Recruit, WebEx, EAB Navigate, and other institutional platforms.

The Orientation Coordinator serves as a central customer service and communication hub, ensuring students, families, and community members receive accurate information and a positive experience with the institution.

OVERVIEW OF CCA

The Community College of Aurora serves our diverse community by providing high\-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non\-traditional, race and ethnic backgrounds.

More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non\-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.

DUTIES \& RESPONSIBILITIES:

Orientation \& Onboarding

• Plan, coordinate, and implement in\-person, virtual, and hybrid New Student Orientation programs.
• Assist with management and continuous improvement of the online orientation platform.
• Evaluate orientation programming using assessment data and student feedback; recommend improvements based on best practices.
• Collaborate with Academic Affairs, Advising, Financial Aid, Registration \& Records, Student Success, and other departments to ensure seamless onboarding.
• Communicate directly with newly admitted students regarding orientation requirements, registration steps, and enrollment processes.
• Develop and update orientation materials, presentations, scripts, and digital content.

Recruitment \& Enrollment Support

• Support enrollment calling campaigns and outreach strategies aligned with institutional enrollment goals.
• Create and manage events and communications through CRM Recruit and related systems.
• Serve as a liaison between prospective students and campus resources.
• Provide information regarding academic programs, enrollment processes, financial aid, and student services via phone, email, text, and in\-person engagement.
• Represent the Office of Recruitment \& Orientation at campus events and special programming as needed.

Leadership \& Supervision

• Hire, train, supervise, and evaluate Orientation Leaders and student employees.
• Communicate job expectations and provide coaching and performance feedback.
• Monitor call logs, outreach programs, and workload distribution.
• Ensure quality customer service standards are upheld across all student interactions.
• Maintain staffing coverage during peak orientation and recruitment periods.

Operations \& Administration

• Coordinate orientation logistics including scheduling, space reservations, technology, and materials.
• Track attendance, participating metrics, and program outcomes.
• Support budget management related to orientation programming.
• Ensure compliance with FERPA, accessibility standards, and institutional policies.
• Maintain accurate records and documentation for reporting purposes.

Inclusive Excellence \& Student Engagement

• Create welcoming and inclusive environments for all students and families.
• Apply an equity lens to orientation programming and outreach.
• Demonstrate cultural responsiveness when engaging with diverse student populations.

Support CCA's Inclusive Excellence commitment: You matter. You are valued. You belong.*

REQUIRED QUALIFICATIONS:

• Associate's degree with experience working in higher education, community\-based organization, or closely related professional setting.
• Strong written communications skills.
• Friendly and outgoing, with a very strong customer service orientation.
• Ability to assess a wide variety of situations quickly and determine workable solutions.
• Strong organizational skills.
• Must be self\-motivated and reliable.
• Ability to work with minimal supervision, must be goal oriented and have ability to take initiative.
• Supervision experience.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Student Affairs, Counseling, Higher Education, Psychology, or related field.
• Bilingual (Spanish preferred).
• Working knowledge of Banner, CRM Recruit, and Navigate.
• Knowledge and experience providing information and referral to resources.

Knowledge of Enrollment Management, Student Success, and including Academic Success including but not limited to Recruitment, Financial Aid, Retention, and Student Support Services.

*

SUPPLEMENTAL INFORMATION

Salary Range: Anticipated salary is $51,732\.85 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan, including generous leave, holiday, and education benefits.

Deadline to Submit Application Material: An initial review of applications will begin immediately and continue until the position is filled.

Application Process: When submitting your online application, please include a cover letter clearly shows how the applicant's professional experiences align with the minimum qualifications, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to HR@ccaurora.edu upon offer of employment. If you have questions regarding this position, please contact us at HR@ccaurora.edu.

By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

Application Checklist

Complete Applications must include the following documents:

• A complete online application
• A cover letter that describes how your experience aligns with the minimum and preferred qualifications of this position
• A current resume uploaded as an attachment to your online application
• Candidates identified as finalists must provide three to five professional references, at least two of which must include a current direct supervisor and most recent supervisor. If you cannot provide two supervisor references, an opportunity will be afforded for discussion and consideration of alternative references with the CCA Human Resource Office. Please note, out of professional courtesy to you, we will not contact your listed references without first providing notice to you as a candidate prior to beginning the reference check\-process.
• A copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation is required as part of your application. Please submit this as an attachment to your application. Please note that you have the right to redact dates from your transcript during the application process. A full, unredacted copy will be required upon hire.
• For any questions or technical issues please contact HR@CCAurora.edu.

Notice to all Applicants:

• https://apptrkr.com/get\_redirect.php?id\=7032165\&targetURL\=.

Notice to all Applicants:

• Proof of eligibility to work (Download PDF reader)(Download PDF reader)(Download PDF reader)(Download PDF reader)(Download PDF reader)(Download PDF reader)in the United States must be produced within three (3\) days of hire.
• Direct deposit of payroll is a condition of employment.
• Final candidate is subject to a criminal background check prior to final selection process.
• Final candidate is required to submit official transcripts to Human Resources within fourteen (14\) days of hire.
• CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page.
• Individuals currently or formerly employed by the Colorado Community College System or one of its 13 colleges, and/or who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.
• For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Erica Hines, Chief Human Resources \& Personnel Success Officer at 16000 E. CentreTech Parkway, Suite A207H, Aurora, Colorado 80011 or by phone at (303\) 340\-7231 or e\-mail at Erica.Hines@ccaurora.edu.

Colorado Residency Requirement:

Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contact HR@CCAurora.edu with any questions.

Community College of Aurora Inclusive Excellence Statement:

CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement.

Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence.

We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.

Welcoming, Respectful, Inclusive \- Together, we are CCA.

The Federal Clery Act: (The Student Right to Know and Campus Security Act of 1990\) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the https://apptrkr.com/get\_redirect.php?id\=7032165\&targetURL\= with any questions.

Community College of Aurora Inclusive Excellence Statement:

CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement.

Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence.

We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.

Welcoming, Respectful, Inclusive \- Together, we are CCA.

The Federal Clery Act: (The Student Right to Know and Campus Security Act of 1990\) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Erica Hines at (303\) 340\-7231 or erica.hines@ccaurora.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

Pregnancy Related Accommodations, Colorado Anti\-Discrimination Act (CADA): The Colorado Anti\-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at (303\) 340\-7231 or Erica.Hines@ccaurora.edu.

Non\-Discrimination Statement: The Community College of Aurora prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policies 3\-120 and 4\-120\. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, marital status, gender identity, or sexual orientation in its employment practices or educational programs and activities. For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Erica Hines, Chief Human Resources \& Personnel Success Officer at 16000 E. CentreTech Parkway, Suite A207E, Aurora, Colorado 80011 or by phone at (303\) 340\-7231 or e\-mail at Erica.Hines@ccaurora.edu.

To apply, please visit https://www.schooljobs.com/careers/auroraccco/jobs/5283531/new\-student\-orientation\-coordinator

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