Service Desk Engineer II (On-site)

NexusTek is anchored by a long\-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.

Our mission is to take away technology headaches allowing our clients to focus on their core business. Working hours

The shift needed for this position is Monday through Friday 8:00am \- 4:30pm Mountain. Prompt attendance is required.

Location requirements

100% onsite at a client\-site in Denver, CO

Frequent scheduled and/or unscheduled travel to other locations within Denver is required

Why this job is exciting

Feeling stagnated in your current IT role? You won’t at NexusTek \- no two days are alike in the MSP world! This is a fast\-paced, ever changing IT position. You will work hands\-on with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.

The NexusTek client you will be assigned to is a religious organization, so you will need to be understanding and okay with prayer in the workplace and discussion of religion.

Who you are

Proactive and independent technical expert who performs a variety of tier II technical support responsibilities, requiring a thorough working knowledge of information technology and desktop support. You are a skilled communicator on all levels and dedicated to providing top\-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, execution of the technical work.

You Know How To:

• Serve as the first point of contact for customers seeking technical assistance and provide exceptional technical support via in person, by phone, email, and chat to clients, maintaining high levels of customer satisfaction.
• Troubleshoot, diagnose, and resolve Tier 1 and 2 technical issues related to desktop hardware (e.g., printers, computers, peripherals) and common software applications.
• Able to multi\-task in busy environments
• Log all technical issues and incidents in the ConnectWise ticketing system and update cases with detailed, comprehensive notes until issue is resolved.
• Ensure accurate documentation of client environments, issue resolution steps, and time/expense tracking.
• Understand ticket priority and criticality and direct unresolved issues to the next level of support personnel.
• Exhibit strong time management skills, ensuring that customer requests are handled promptly while meeting deadlines and maintaining high\-quality service.
• You are able to lift up to 50 lbs., pulling cable, tying up wires, crawl on floors to reach equipment, and loading equipment for transport between sites.

Hands\-on experience in the following technologies:

• Active Directory/M365 Administration \& User Management: Experience with Active Directory (AD) and M365 admin portal, password resets, user account creation, and managing group memberships.
• Windows \& Remote Access: Troubleshooting experience with Windows OS (Windows 10/11\), Remote Desktop, and VPN clients (Windows, SonicWall, Meraki, Cisco).
• Microsoft O365: Familiarity with SharePoint, Exchange Online, Microsoft Office, Teams, and other O365 tools.
• Microsoft Intune \- Strong skillset in Imaging and Deployment using Microsoft Tools
• Excellent attention to detail and ability to manage and maintain documentation of a large inventory of assets.
• Networking: Experience with VPN client configuration and basic network troubleshooting.
• End\-User Support: Hands\-on experience in managing common IT support issues for end users (e.g., email issues, hardware troubleshooting, software installations, and updates).
• Hardware/Software Management: Troubleshooting and resolving issues related to printers, PCs, peripherals, and cloud services (e.g., Office 365, Azure).

One or all of the following certifications is highly desirable:

• CompTIA A\+ and Network\+
• Microsoft 365 and Windows Server Certifications (e.g., MS\-900, MD\-102, AZ\-900, AZ\-140, AZ\-800 and 801\)

Pay and Benefits

This is a full\-time position located in Denver, CO United with some local travel.

Estimated Starting Salary/Wage Range: $30\.00\-$33\.00 hourly, less applicable withholdings and deductions, paid on a semi\-monthly basis(The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure \[for existing employees]skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid\-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally\-required benefits, NexusTek offers a generous benefit package to eligible full\-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company\-paid life insurance, short and long\-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000\+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy
• We’re happy to provide our full benefits guide at any point in the process!

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process \- Typical interview process for this role:

Application Stage\- Thanks for showing interest!

• Submit your application

Screening Stage \- Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
• As part of our interview process, we use the Culture Index Survey—a brief, 5–10\-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections:

+ Self\-Description: Select adjectives that best describe you.

+ Job Requirements: Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role.

• Prior to moving to the interview phase, you will be asked to complete the survey, or you can take beforehand here: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0

Interview Stage \- We’ll dive into your experience more in depth

• 30 minute interview with Hiring Manager (virtual)
• One\-hour lab assessment taken from your home
• One hour in person interview with Hiring Manager and Client
• References – 3 professional references at least one direct supervisor
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E\-Verify for all US Employees

*Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team. All communications with NexusTek professionals will* *only be sent from an @nexustek.com or ADP email address and* *never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek\-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid\=567e686e\-7575\-49d9\-b29f\-985e7365f987\&ccId\=19000101\_000001\&type\=MP\&lang\=en\_US \#LI\-SH1*

Rev. 2025\.07\.21