Office Admin

Position Summary:

The Home Care Office Administrator is responsible for overseeing the daily administrative operations of a non\-medical home care agency, ensuring that client and caregiver needs are met efficiently and professionally. This role involves scheduling, compliance, documentation management, and providing exceptional support to clients, families, caregivers, and office staff.

Key Responsibilities:Administrative Duties

• Answer phones, respond to emails, and greet visitors in a professional and welcoming manner.
• Maintain organized client and caregiver files, ensuring all documentation is current and compliant with state regulations.
• Prepare reports, forms, and correspondence as needed.
• Assist with client intake and caregiver onboarding processes.

Scheduling \& Coordination

• Develop and maintain caregiver schedules to align with clients’ care plans.
• Coordinate shift coverage for call\-offs, vacations, or last\-minute changes.
• Communicate schedule updates promptly to caregivers and clients.
• Monitor caregiver attendance and address scheduling conflicts quickly.

Client \& Caregiver Support

• Provide excellent customer service by addressing client and family questions or concerns.
• Support caregivers with scheduling, timesheets, and agency policy inquiries.
• Conduct follow\-up calls to clients to ensure satisfaction with services.

Compliance \& Record\-Keeping

• Track caregiver credentials, background checks, TB tests, training records, and ensure timely renewals.
• Maintain compliance with state home care regulations and agency policies.
• Assist with preparation for state surveys, audits, and license renewals.

Billing \& Payroll Assistance (if applicable)

• Collect and verify caregiver timesheets for accuracy.
• Support processing of billing and payroll according to agency procedures.

Other Duties

• Assist with caregiver recruitment activities, including posting jobs and scheduling interviews.
• Support marketing and community outreach initiatives.
• Perform other administrative tasks as assigned by management.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum 1–2 years of administrative or office experience (home care, healthcare, or related field preferred).
• Knowledge of non\-medical home care services and regulations is highly desirable.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with scheduling software preferred.
• Ability to handle multiple tasks in a fast\-paced environment while maintaining professionalism and confidentiality.

Work Environment:

• Primarily office\-based, with frequent phone and computer use.
• May occasionally interact with clients and caregivers in person or remotely.

Job Type: Full\-time

Pay: From $19\.00 per hour

Education:

• Bachelor's (Required)

Experience:

• Marketing: 3 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person