Overview:
Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico
At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market\-leading performance!
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?
Responsibilities:
Some of what you will be doing:
- Provides exceptional customer service and engagement via telephone
- Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programs
- Respond to the needs of a 24/7/365 operation as needed
- Researches, identifies and solves problems; verify eligibility of services and places call backs as required
- Meets and supports established service and sales and business objectives by meeting and exceeding performance standards
- Ability to communicate effectively with callers from diverse socio\-economic, cultural, geographic, racial, and age groups
- Ability to multi\-task (simultaneously think, talk, type)
- Uses excellent listening skills to receive, process and document detailed information
- + Choose a consistent work area/office
- + Privacy matters
- + Communicate
- + Get ready for work!
- High School Diploma or General Education Degree (GED) required \- this will be verified during background check
- Strong computer experience (data entry, screen navigation, keyboarding),
- Experience with Microsoft Outlook (email) and Word
- Excellent customer service skills
- Ability to adhere to daily schedules and duties
- Excellent oral and written communication skills
- Excellent demonstration of caring and compassion
- Able to provide 2 monitors at least 22 inches with HDMI and Display ports
How to thrive when working at home:* Safety
+ Make your area physically safe
+ Stay organized
+ Personalize your desk!
* Security
+ Keep it quiet \- remember, we are dealing with patients!
+ Protect your computer
* Support
+ We coach and focus on your performance
+ Quality matters
* Success
+ Prepare yourself mentally
+ Use your resources
+ On your break, get outside once in a while
Why Carenet?
For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best\-in\-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data\-driven technology in our mission to make healthcare better for all. .
Qualifications: We want you to be successful, so these are some of the qualifications required:
Compensation \& Benefits
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15\.00 per hour.
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
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