Business Process Manager

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

MCJCHV Float Pool Admin

Job Summary:

In your pivotal role as Business Process Manager, you will step into a vital administrative leadership position where your expertise will directly ensure the operational effectiveness and efficiency of the department. You will lead and mentor senior administrative assistants, driving continuity, standardization, and optimization across all administrative workflows. Your leadership will be instrumental in shaping the department's success.

In addition to leading the team, you will provide essential administrative and operational support to the Associate Nursing Officer, becoming a trusted resource for multiple entity\-wide programs. You will own the department’s financial processes, including purchasing, contract routing, expense processing, and budget coordination. These critical functions depend on your attention to detail and organizational expertise to ensure compliance and timeliness.

Your role is integral to maintaining the department’s daily operations and supporting nursing leadership. With current gaps in workload coverage due to team vacancies, your contributions will be key to mitigating operational risks and ensuring smooth, uninterrupted processes. Joining our team as the Business Process Manager means you will play a central role in maintaining service standards and keeping the department running at its best.

What You’ll Do

As Business Process Manager, you will:

Analyze and Improve Processes: Leverage data to identify opportunities for improvement in business workflows, financial practices, and information systems. You’ll work with stakeholders to validate changes and drive impactful solutions.

Collaborate Across Teams: Build strong relationships with key stakeholders and act as a liaison to align business needs with operational objectives.

Own Financial Transactions: Take full responsibility for managing purchasing, contract routing, expense processing, and budget coordination. You’ll ensure these financial functions are completed accurately, efficiently, and in compliance with all regulations.

Support Leadership: Provide direct administrative support to the Associate Nursing Officer, contributing to strategic initiatives and acting as a key resource for entity\-wide programs.

Lead Administrative Operations: Mentor and oversee senior administrative assistants, fostering a culture of collaboration, efficiency, and professional growth. You’ll ensure workflows are standardized and optimized for maximum impact.

Drive Success: Monitor budget processes, manage financial reporting, and deliver high\-quality administrative services that keep the department thriving.

What We’re Looking For

You’re the ideal candidate if:

You have proven experience in business process management, financial operations, or administrative leadership roles.

You excel at analyzing complex challenges and turning them into actionable solutions.

You’re a strong communicator with a knack for building collaborative relationships across teams and departments.

You have demonstrated expertise in managing budgets, financial reporting, and optimizing workflows.

You’re tech\-savvy and comfortable using software tools and systems to support administrative and financial operations.

You’re a natural leader who enjoys mentoring and developing others, fostering a positive and productive team environment.

You thrive in roles where attention to detail and organizational excellence are key to success.

Why Join Us?

This is your opportunity to make a meaningful impact in a leadership role that directly supports the operational success of the department and entity\-wide programs. As Business Process Manager, you’ll be at the center of vital processes that keep the organization running smoothly, while mentoring a talented team and working alongside nursing leadership. We value your expertise and are ready to support you in reaching your professional goals.

REQUIRED:

• Bachelor’s Degree (or equivalent experience)
• 3 years of relevant experience, ideally in a healthcare setting
• Proficiency in Microsoft Teams, Word, Excel, PowerPoint and Outlook
• Strong experience in Calendar Management

You will work on site at the Vanderbilt Children's Hospital and will have a Monday\-Friday schedule with traditional, daytime business hours.

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KEY RESPONSIBILITIES

• Ensures the most effective operation of the area through program development and management, process improvement and coordination of processes across functions.
• Manage and support business functions within the department
• Ensure that strategic goals are met, analyze and apply strategic elements effectively.
• Collect data, evaluate information, present options and recommendations, clearly communicate decisions, and collaborate with others on team.
• Develop communications that support strategic and operational improvement plans to include presentations, proposals, policy and procedures, and business summaries.

TECHNICAL CAPABILITIES

• Clerical/Administrative (Advanced): Clerical/Administration is a skill which includes most clerical and administrative functions typically carried out by secretaries, administrators and others who perform a clerical role. Among the duties are: Ad Hoc Reporting, Calendar Maintenance, Data Entry, Document Duplication, Document Filing and Maintenance, Document Preparation, Employee Record Maintenance, Employee Time Recording, Faxing and Electronic Mailing, Inventory Management, Mail Sorting and Distribution, Meeting Coordination and Scheduling, Message Management, Receptionist Tasks, Special Projects, Spreadsheet Preparation, Travel Arrangements, and Word Processing and Typing.
• Operations Planning (Intermediate): Anticipates resource needs to meet objectives and implements appropriate processes.
• Business Results (Intermediate): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
• Compliance (Intermediate): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
• Human Resources Policies and Procedures (Intermediate): Knowledge, adherence and application of human resources policies and procedures.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High\-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:\- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.\- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.\- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:\- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.\- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.\- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: \- Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.\- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. \- Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: \- Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.\- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.\- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:\- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.\- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short\-term challenges.\- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.