ABOUT THE ROLE
We are a growing Managed IT Service Provider (MSP) supporting small businesses across industries including legal, cybersecurity, and professional services. Our team delivers proactive, responsive IT support that keeps clients running smoothly.
We are looking for a hands\-on IT Support Specialist to join our remote team and work alongside our lead technician. You will be the go\-to person for day\-to\-day end\-user support, computer onboarding, and ongoing maintenance across our client base. This is a fully remote position with the occasional need to coordinate on\-site visits with local partners.
WHAT YOU’LL DO
End\-User Support
- Respond to and resolve helpdesk tickets via our PSA system in a timely manner
- Troubleshoot Outlook, Microsoft Teams, and Microsoft 365 issues including email, calendar, and account access
- Support Google Workspace users with login, Drive syncing, and admin\-level tasks
- Assist users with password resets, MFA setup, and account recovery
- Diagnose and resolve connectivity issues including network and VPN problems
- Set up and configure new Windows and Mac computers for client onboarding
- Manage devices through RMM tools, including monitoring, patching, and remote access
- Administer Apple Business Manager and mobile device management (MDM) policies
- Deploy and configure endpoint protection software as needed
- Assist with hardware procurement coordination and equipment setup
- Monitor and respond to backup status reports
- Triage and escalate security alerts as appropriate
- Review and respond to automated monitoring alerts from RMM tools
- Assist with phishing email identification, reporting, and user education
- 1–3 years of experience in a helpdesk, desktop support, or MSP technician role
- Solid working knowledge of Windows 10/11, macOS, iOS, and Android
- Experience with Microsoft 365 and Google Workspace administration and troubleshooting
- Experience using a remote support tool (Splashtop, TeamViewer, or similar)
- Ability to communicate clearly with non\-technical end users — professional and patient
- Strong self\-management skills — this is a remote role requiring someone who works well independently
- CompTIA A\+ certification (preferred, not required)
- Experience with an RMM platform such as NinjaOne, ConnectWise Automate, or similar
- Experience in an MSP environment supporting multiple clients simultaneously
- Familiarity with backup/DR concepts and tools
- Exposure to MDR or SOC tools and alert triage workflows
- Experience with Apple Business Manager or MDM platforms
- Work alongside and be supported by our lead technician as you ramp up
- A diverse client base with real variety in the work — no two days are the same
- A small, collaborative team where your contributions are visible and valued
- Opportunities to grow your skills across a broad MSP toolset
Device \& Endpoint Management
Backup, Security \& Monitoring
WHAT WE’RE LOOKING FOR
Required
Preferred
TECH STACK KNOWLEDGE
You don’t need to know all of these on day one — familiarity with any of them is a plus:
PSA / Ticketing
HaloPSA, FreshService/Desk, ConnectWise
RMM / Remote
NinjaOne, ConnectWise ScreenConnect, ManageEngine, Splashtop
Backup
DropSuite, Veeam, Acronis, Datto
Endpoint Security
SentinelOne, CrowdStrike, BitDefender, Webroot
MDR / SOC
Pondurance, Huntress
Platforms
Microsoft 365 · Google Workspace · Apple Business Manager
WHAT TO EXPECT
Pay: From $40,000\.00 per year
Work Location: Remote