Medical Office Assistant

Job Title: Medical Office Assistant \- Mental Health Practice

Location: Tuscaloosa, AL

Position Type: Full\-Time

Company: The Duff Wilder Group, LLC

About Us: The Duff Wilder Group, LLC is a leading mental health practice dedicated to providing exceptional care to our patients. We offer a supportive and collaborative environment focused on patient well\-being and innovative treatments. We are looking for a dynamic Medical Office Assistant to join our team, someone who not only excels in administrative tasks but also has a knack for sales and patient engagement.

Job Summary: The Medical Office Assistant will play a vital role in ensuring the smooth operation of our mental health practice. This position requires a compassionate, organized, and sales\-oriented individual who can manage administrative tasks efficiently while also promoting our services to potential patients. The ideal candidate will have experience in a medical office setting, preferably within mental health, and a proven track record in sales or patient engagement.

Key Responsibilities:

* Patient Interaction:

• Greet patients warmly and ensure a welcoming environment.
• Schedule and confirm appointments, managing the calendar effectively.
• Assist patients with the check\-in and check\-out process, ensuring all necessary documentation is completed.
• Address patient inquiries and provide information about our services and treatments.

* Administrative Duties:

• Maintain accurate patient records and update electronic health records (EHR) as needed.
• Handle incoming and outgoing communications, including phone calls, emails, and mail.
• Process insurance claims and verify patient insurance information.
• Coordinate with healthcare providers to ensure seamless patient care.

* Sales and Patient Engagement:

• Identify opportunities to promote our services and encourage patients to take advantage of our mental health programs.
• Educate patients on the benefits of various treatments and services offered.
• Follow up with potential patients who have expressed interest in our services.
• Develop and implement strategies to increase patient enrollment and retention.

* Office Management:

• Ensure the office is clean, organized, and well\-stocked with necessary supplies.
• Manage office equipment and coordinate maintenance as needed.
• Assist in organizing events, workshops, and other patient engagement activities.

Qualifications:

• High school diploma or equivalent; additional education or certification in medical office administration is a plus.
• Proven experience as a medical office assistant or in a similar role, preferably in a mental health practice.
• Strong sales or customer service background with the ability to promote services effectively.
• Excellent communication and interpersonal skills.
• Proficient in using EHR systems and other office software.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality and professionalism.

Benefits:

• Competitive salary ($18 an hour)
• Paid time off for major holidays
• Professional development opportunities
• Supportive and collaborative work environment

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience, references, and why they are a good fit for this position. Please send your application to theduffwildergroup@gmail.com with the subject line "Medical Office Assistant Application \- \[Your Name]".

The Duff Wilder Group, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full\-time

Pay: $16\.92 \- $18\.26 per hour

Benefits:

• Paid time off
• Paid training

Medical Specialty:

• Psychiatry

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Medical/Mental health terminology: 1 year (Required)
• Computer skills: 1 year (Required)
• Public relations: 1 year (Preferred)
• working in a mental health private practice: 1 year (Preferred)

License/Certification:

• license or certification as a medical office assistance (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: Remote