Medical Office Assistant

Overview

Join our dynamic healthcare team as a Medical Office Assistant, where your energy and organizational skills will play a vital role in delivering exceptional patient care and efficient clinic operations. In this fast\-paced position, you will serve as the frontline representative, providing outstanding patient service, managing medical records, and supporting clinical staff with administrative tasks. Your proactive approach and attention to detail will help ensure smooth clinic workflows and positive patient experiences every day.

Duties

• Greet patients warmly, verify insurance information, and facilitate patient intake processes with professionalism and compassion
• Schedule appointments accurately using electronic health record (EHR) Athenahealth
• Verify insurance coverage and perform insurance authorization and verification procedures, including Medicare and other third\-party payers
• Manage medical billing and collections efficiently, ensuring timely processing of payments and follow\-up on outstanding balances
• Maintain accurate medical records by reviewing documentation for completeness, coding accuracy (CPT, ICD\-9/10\), and compliance with HIPAA regulations
• Assist clinical staff with preparing care plans, documenting patient encounters, and reviewing medical documentation for accuracy
• Operate multi\-line phone systems with excellent phone etiquette to handle patient inquiries, appointment scheduling, and follow\-up calls
• Utilize computer skills to update patient information, process referrals, and manage filing of medical records in compliance with health information management standards

Qualifications

• Proven experience in a medical office setting or healthcare environment with strong familiarity in clinic operations and front desk responsibilities
• Knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix is highly preferred
• Familiarity with medical coding including CPT codes and ICD\-10/ICD\-9 coding for accurate documentation review and billing purposes
• Understanding of HIPAA regulations to ensure patient confidentiality and data security at all times
• Excellent customer service skills paired with professional phone etiquette and clear communication abilities
• Strong clerical skills including filing, data entry (10\-key typing), and proficiency in Microsoft Office applications
• Bilingual abilities are a plus to effectively serve diverse patient populations
• Experience with dental terminology or dental office management systems like Eaglesoft or Dentrix is advantageous for dental clinics
• Ability to multitask efficiently in a busy environment while maintaining attention to detail and accuracy

Join us to make a meaningful difference in patients’ lives by providing top\-tier administrative support within a vibrant healthcare setting. We value energetic team players committed to excellence in healthcare administration!

Pay: $14\.00 \- $16\.00 per hour

Benefits:

• Paid time off

Work Location: Hybrid remote in Mandeville, LA 70471