Customer Service Representative

Customer Service Representative (HVAC – Residential)

Company: Frontline AC

Location: Dallas\-Fort Worth, TX

Job Type: Full\-Time (Paid Position)

Job Overview

Frontline AC is growing, and we are looking for a dynamic, enthusiastic, and sales\-driven Customer Service Representative to join our team!

In this vital role, you will be the friendly voice of our company — helping homeowners with their HVAC needs, converting inbound leads into scheduled service calls, and delivering outstanding customer experiences.

This position is perfect for someone who understands residential HVAC services, enjoys talking to people, and knows how to confidently turn inquiries into booked appointments. Your positive energy, professionalism, and ability to build trust will directly impact our growth and customer satisfaction.

This is an exciting opportunity to grow with a fast\-moving HVAC company in the DFW area.

Key Responsibilities Customer Communication \& Lead Conversion

• Answer inbound calls, emails, and messages from homeowners promptly and professionally.
• Convert incoming service inquiries into scheduled appointments.
• Educate customers on HVAC services (repairs, maintenance, installations).
• Use strong communication and persuasion skills to maximize booking rates.
• Conduct outbound follow\-ups on unscheduled estimates and service opportunities.

Scheduling \& Coordination

• Schedule service calls and installations efficiently.
• Coordinate with technicians to optimize daily routes.
• Confirm appointments and maintain organized dispatch records.
• Update CRM system with accurate customer information and call notes.

Sales \& Customer Retention

• Identify opportunities to upsell maintenance plans, IAQ products, or system upgrades.
• Follow up on open estimates to help close sales.
• Promote seasonal specials and company promotions.
• Help improve conversion rates and overall customer satisfaction.

Administrative Duties

• Maintain accurate records in CRM.
• Process payments and assist with invoicing.
• Handle data entry and documentation.
• Support office operations as needed.

Ideal Candidate QualificationsRequired:

• Fluent in English (Spanish bilingual is highly preferred).
• Strong phone presence and friendly, confident personality.
• Proven ability to convert leads into scheduled appointments.
• Sales experience (HVAC or home services preferred).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic proficiency in Microsoft Office (Word, Excel).
• Comfortable handling high call volume.

Preferred:

• Experience in residential HVAC industry.
• Call center or dispatch experience.
• Experience with ServiceTitan or CRM systems.
• Knowledge of HVAC terminology (furnace, condenser, coil, refrigerant, maintenance plans, etc.).

What We’re Looking For

• Positive, high\-energy attitude.
• Professional and polished communication.
• Strong problem\-solving skills.
• Ability to stay calm under pressure.
• Team\-oriented mindset.
• Sales\-driven mentality with customer\-first approach.

Compensation \& Growth

• Competitive hourly pay (based on experience).
• Performance bonuses based on booked calls and conversions.
• Growth opportunities within a rapidly expanding HVAC company.
• Supportive and energetic team environment.

Why Join Frontline AC?

At Frontline AC, we believe in delivering top\-tier service to homeowners while creating a strong, positive work culture for our team. As we continue growing in the DFW market, this role offers real opportunity for advancement and long\-term career development.

If you are friendly, motivated, and ready to grow with a winning team — we want to hear from you!

Pay: $20\.00 \- $28\.00 per hour

Work Location: Hybrid remote in Roanoke, TX 76262