Project Coordinator

OVERVIEW

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The Project Coordinator works to support the program in meeting required annual performance goals, such as but not limited to: service level, service to most\-in\-need, community service hours, follow\-ups for Q2 after exit, Q4 after exit, and median earnings, participant, host agency supervisor, and employer customer satisfaction, CWI’s annual unsubsidized employment goal, spending annually allocated program funds, etc.RESPONSIBILITIES

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• Oversees the program supports work of job seekers assigned to CWI Eastern Shore for their community service assignments.
• Conducts outreach activities (such as distributing flyers, present to groups) to promote programs and to recruit prospective job seekers, host agencies, and other program partners and stakeholders.
• Contacts job seeker applicants and performs initial intake interviews to determine program eligibility, calculate income eligibility, and identify personal strengths, needs, financial status, and barriers to program participation and employment.
• Orients job seekers to all SCSEP policies and procedures, including, but not limited to, expected workplace behavior; rights and responsibilities of the job seeker; SCSEP mission, payroll procedures; workplace safety, durational limit, etc.
• Develops individual employment plans (IEPs) and job search plans to identify appropriate community service assignment and host agency placement;
• Provide regular and consistent case management services to job seekers such as refer job seekers to other supportive services when needed (such social services, housing assistance, transportation, Social Security, food insecurity, etc.), assist with a change in community service assignment, ensure job seeker fulfills their IEP commitments, communicate job openings, coach job seeker on positive work behaviors for success, follow\-up with former job seekers to collect performance data and assist with unsubsidized employment retention as needed, etc.
• Plans and conduct regular job clubs in each county to assist job seekers with unsubsidized job readiness activities such as resume preparation, preparing for and carrying out job interviews, etc.,
• Updates IEPs, Assessments, Reassessments, and Transitional IEPs timely
• Assists placement of SCSEP job seekers into unsubsidized jobs.
• Completes all required documentation timely including but not limited to case notes, program forms or other documentation, and required reporting.
• Enter required data from documentation into database(s) as needed.
• Respond to and work with SCSEP Program Officers, Center Managers, and other staff regarding monitoring, compliance, and data\-validation, Apricot 360 and/or GPMS data entry.
• Contacts and meets with prospective host agencies for recruitment and orients new host agency supervisors as needed.
• Follow program policies and procedures.
• Develops and maintains partnerships and cooperative relationships with any potential partner such as public workforce, business and industry, aging agencies, economic development agencies, and education and training providers, etc.
• Assists with coordinating SCSEP efforts with public workforce system, State SCSEP Coordinator, and local Area Agencies on Aging and other community\-based organizations and services in CWI Maryland SCSEP counties.
• Follows operating procedures, program policies and regulations, personnel policies, and complaint resolution procedures.
• Assists with planning and implementation of projects including, but not limited to, annual recertification, Older Americans Month, National Employ Older Workers Week, Digital Certification Training, program and fiscal compliance reviews, job fairs, data validation, Participant, Host Agency, and Employer Satisfaction surveys, etc.
• Attend CWI events (virtual or in person) such as staff meetings, job fairs, Equity Summit, etc.
• Assists with and provides support for biweekly payroll process as needed.
• Travel as required.
• Submits accurate reports and maintains records, as required.
• Support effective satellite office operations such as assisting with monitoring supplies, mailing letters, monitoring equipment functioning, as needed.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

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• Prior experience monitoring and supporting the work of staff, volunteers, or interns.
• Ability to work independently and ensure high quality projects and customer service.
• Demonstrated ability to communicate effectively with diverse audiences in a variety of ways.
• Ability to multi\-task with strong time management and organizational skills.
• Comfortable with accurate, basic arithmetic (addition, subtraction, multiplication/division)
• Experience working on and with a team and working in a fast\-paced environment with strong customer service skills.
• Strong written and verbal communication skills, including public speaking and training experience.
• Experience providing job readiness skills and tools training for job search.
• Knowledge of a customer relationship management (CRM) tool is a plus;
• Establish and sustain effective relationships with partners.
• Ability to proofread a finished, typed document accurately, including grammar, style and spelling.
• Demonstrated skill proficiency with MS Office Suite products (Outlook, Word, Excel, Teams, PowerPoint; other office\-productivity software, such as Zoom, Adobe Acrobat, Comfortable conducting basic internet research.

QUALIFICATIONS

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• Bachelor’s degree from an accredited college/university or equivalent experience in lieu of a degree
• Prior experience with entering data into database systems.
• Progressively responsible for direct service work experience with employment and training and/or aging programs, preferred.
• Min 3\-5 Experience with low income and/or minority older adults preferred.
• Min 3\-5 years of experience in outplacement or hands\-on experience helping disadvantaged and unemployed individuals return to work is a plus.
• Being a resident of Eastern Shore of Maryland or familiarity with community\-based agencies in the Eastern Shore region is a plus.

* POSITION LOGISTICS

• This position is a hybrid role that combines office days with telework/remote days. The hybrid schedule will be based on responsibilities, meetings, and deliverables.
• Candidates must be flexible and able to respond to changing priorities.
• Travel up to 25%.