Child Nutrition Coordinator

The Department of Transitional Assistance (DTA) is seeking a Child Nutrition Coordinator to support the SUN Bucks program. The ideal candidate will provide customer service to recipients and school administrators, maintain accurate records, review data, support outreach efforts, and help improve program processes and communications. Experience with SNAP or child nutrition programs is preferred. Key Responsibilities Provide customer service, case maintenance, and troubleshooting for SUN Bucks recipients. Collaborate with schools and internal teams to address eligibility questions and meet program deliverables. Develop outreach strategies and build partnerships with schools and community stakeholders. Run reports and review data for accuracy and program effectiveness. Assist with outreach materials, communications, meetings, and presentations. Support policy and procedure initiatives with federal, state, and private agencies. Manage multiple projects, adapt to changing priorities, and meet deadlines. Apply an equity and inclusion lens to policies, processes, and outreach. Provide team leadership and supervisory support as needed. Represent the Department in Fair Hearings Required Qualifications Strong customer service, organizational, communication, and record\-keeping skills. Ability to manage multiple projects and prioritize competing deadlines. Strong problem\-solving, troubleshooting, and data analysis skills. Ability to handle confidential information and exercise sound judgment. Ability to interpret and explain policies, regulations, and procedures. Experience with Microsoft Teams, OneNote, and collaborative technology. Knowledge of SNAP processing and troubleshooting is preferred. Strong attention to detail and ability to track projects accurately. Preferred Qualifications Experience with food insecurity or nutrition assistance programs. Experience working on remote or hybrid teams. Knowledge of DTA offices and project monitoring. Strong written communication and data analysis skills. Proficiency in languages other than English. About DTA The Department of Transitional Assistance helps low\-income Massachusetts residents meet basic needs, improve their quality of life, and achieve long\-term economic self\-sufficiency through food, economic, and employment supports. Learn more about our services and programs please visit: www.mass.gov/dta Pre\-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form For questions, please contact the Office of Human Resources at 1\-800\-510\-4122 and select option \#4\. Qualifications ------------------ First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full\-time, or equivalent part\-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.\ II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.\ III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.\ * Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: No substitutions will be permitted for the required (B) experience. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non\-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self\-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Program Coordinator III Primary Location -------------------- : United States\-Massachusetts\-Boston\-1 Ashburton Place Job ------- : Administrative Services Agency ---------- : Department of Transitional Assistance Schedule ------------ : Full\-time Shift --------- : Day Job Posting --------------- : Oct 6, 2026, 1:51:37 PM Number of Openings ---------------------- : 1 Salary ---------- : 80,411\.50 \- 117,590\.46 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Natasha Lugo / Natasha.Lugo@mass.gov \- 8572830119 Bargaining Unit: 06\-NAGE \- Professional Admin. Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes