Emergency Communication Shift Supervisor (PDF)

Madison County, Virginia Application Instructions for Emergency Communications Shift Supervisor Madison County is accepting applications for the position of Full\-time Emergency Communications Shift Supervisor to work in the Sheriff’s Office/Joint 911 Dispatch Center. Emergency Communications is a 24 hour/365 a year operation. Information on Madison County, the position and the application procedures can be found at https:// www.madisonco.virginia.gov/. Applications will be received until position is filled. EOE Following is supplementary information on the position and application instructions for all interested individuals: Full\-time employees are eligible for VRS Retirement, employee health insurance (currently Local Choice\-Blue Cross/Blue Shield) benefits, and holiday and vacation/sick paid time off. The current Madison County Personnel Policy is available on the County website. Part\-time positions are not eligible for these benefits. The hiring rate will depend upon the qualifications of the individual selected but is anticipated to be in the $49,447\.00 \- $60,871\.00/yr. range. Applicants are to complete a Madison County employment application form and return it to Human Resources Manager, Tillie Strothers, P.O. Box 705; Madison, VA 22727 or to tstrothers@madisonco.virginia.gov or apply online. Resumes (and limited additional relevant documentation) are encouraged and will be accepted but will not be considered a substitute for a completed County application form. General inquiries by the applicant via telephone or in person are discouraged. The County will give preference to applicants that have appropriate experience and good people skills. Applications will be reviewed on the basis of apparent qualifications. All applicants are expected to be qualified with applicable experience and certifications and posses a valid driver's license. All applications must be able to pass a drug screening and criminal background investigation. Emergency Communications Shift Supervisor Department: Location: Job Type: FLSA Status: Pay Grade: Emergency Communications 107 Church St. Full\-Time Non\-Exempt PS4 General Definition of Work: Performs supervisory, administrative, and technical work within the Emergency Communications Center. Supervises personnel and operations for an assigned shift, ensures adequate staffing, supports employee performance, and provides operational leadership during routine and critical incidents. Works collaboratively with the Training Coordinator in support of Agency training and quality assurance activities. Work is performed under the supervision of the Director and Assistant Director of Emergency Communications. Q ualification Requirements: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions: Supervises Emergency Communications personnel and daily operations during an assigned shift. Ensures adequate shift coverage and assists with scheduling and staffing needs. Organizes, prioritizes, and assigns work based on operational needs. Provides leadership, guidance, coaching, and technical assistance to employees. Ensures compliance with applicable laws, regulations, standards, policies, procedures, and Agency directives. Handles escalated operational issues, employee concerns, unusual incidents, and other situations requiring supervisory intervention. Provides supervisory oversight and operational coordination during critical incidents, major events, system disruptions, and other unusual or high\-risk situations. Receives, documents, and addresses employee, citizen, and public safety partner concerns or complaints within the scope of supervisory authority. Monitors employee performance and addresses deficiencies through coaching, documentation, referral, or other appropriate action. Reviews and completes reports, records, documentation, and other work products associated with shift operations for accuracy and completeness. Supports the Agency training program and assists trainees and Communications Training Officers as needed during assigned shifts. Madison County, Virginia Communicates trainee progress, training concerns, and performance concerns to the Training Coordinator and Agency management. Assists the Training Coordinator with quality assurance activities, including review of third\- party QA findings and implementation of appropriate follow\-up coaching, remediation, or training. Coordinates continuing education and required training as needed to assist the Training Coordinator or in the absence of a Training Coordinator. Assists with implementation of new policies, procedures, technology, and operational changes. Initiates and coordinates established procedures for equipment failures, system outages, backup operations, and continuity of communications. Maintains confidentiality and understands supervisory liability and personnel responsibilities. Performs Emergency Communications Dispatcher duties as operationally necessary. May assume command of the Center in the absence of the Director and Assistant Director when designated as the on\-duty or acting supervisor. Maintains a flexible schedule and may be required to work varying shifts, weekends, holidays, overtime, or adjusted hours based on operational and staffing needs. Performs related work as assigned. Knowledge, Skills and Abilities: Thorough knowledge of emergency communications operations, systems, policies, procedures, and applicable regulations; knowledge of supervisory practices, employee coaching, performance management, documentation, workplace accountability, and quality assurance principles; ability to supervise and direct personnel; ability to assess operational situations and make sound decisions under pressure; ability to provide effective coaching and corrective guidance; ability to communicate effectively and maintain accurate records; ability to establish effective working relationships with employees, management, public safety partners, and the public. E ducation and Experience: High school diploma or GED required. Minimum of two years of experience in emergency communications required. Previous experience in a lead, supervisory, training, coaching, mentoring, or acting supervisor role preferred. Previous Communications Training Officer experience preferred. Physical Requirements: This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Madison County, Virginia S pecial Requirements: Maintain certifications required for Emergency Communications Dispatcher duties. Possess Communications Training Officer certification at appointment or obtain certification within three months of appointment. Possess Virginia DCJS General Instructor certification at appointment or obtain certification within one year of appointment. Complete an Agency\-approved leadership training course within six months of appointment. Must be available to work a flexible schedule based on operational needs. Complete continuing education applicable to supervisory responsibilities. Valid Virginia driver’s license. Madison County, Virginia County of Madison, Virginia Please print in ink (preferably black) or use typewriter Send this application to: An Equal Opportunity Employer Madison County Number of attachments 414 N. Main St. Position number Application for Employment PO Box 705 Madison, VA 22727 Each Application Requires an Original Signature on the Application Employees of the County of Madison and applicants for employment As a means of accommodation to persons with specific disabilities shall be afforded equal opportunity in all aspects of employment that prevent them from completing this application, confidential without regard to race, color, religion, political affiliation, national assistance in filling out this application may be obtained by calling origin, disability, marital status, gender or age. the agency to which you are applying. 1\. Position applied for 2\. Department (one per application) 3\. Full legal name 5a. Home Phone ( ) Last First Middle 4\. Address 5b. Cell Phone ( ) 6\. Email City State Zip 7\. EDUCATION a. Check highest grade completed 1 2 3 4 5 6 7 8 9 10 11 12 Year Completed b. If you did not complete high school, do you have a high school equivalency diploma? Yes No Date c. Check number of years of post high school education 1 2 3 4 5 6 7 Received Name and Location of Institution Hrs Degree Received Major or Specialty Minor Dates Attended 1\. 2\. 3\. d. If you expect to complete an educational program in the near future, please indicate what type of degree or program and expected completion date: 8\. EXPERIENCE — Use Supplementary Experience Form(s) for additional space. Starting with the most recent, describe ALL paid, military and applicable voluntary experience. Highlight your knowledge, skills and abilities which best demonstrate your qualifications for this position. You may list significantly different jobs within the same organization as separate items. May we contact your present supervisor? Yes No a. Job Title Duties: Employer Address Phone Type of business Immediate supervisor Title Number and titles of employees you supervised Salary (start) (finish) Equipment used Dates (mo/yr) to (mo/yr) Reason for leaving Full\-time Part\-time Hours/week Your name if different from present b. Job Title Duties: Employer Address Phone Type of business Immediate supervisor Title Number and titles of employees you supervised Salary (start) (finish) Equipment used Dates (mo/yr) to (mo/yr) Reason for leaving Full\-time Part\-time Hours/week Y our name if different from present c. Job Title Duties: Employer Address Phone Type of business Immediate supervisor Title Number and titles of employees you supervised Salary (start) (finish) Equipment used Dates (mo/yr) to (mo/yr) Reason for leaving Full\-time Part\-time Hours/week Your name if different from present d. Use this space for any additional information you think would help us evaluate your application, including training, seminars, workshops, and special achievements or specialized skills: e. Automated word processing (specify equipment) Typing speed words per minute. Shorthand speed words per minute f. License (to include driver’s), certificate or other authorization to practice a trade or profession. Type License Number Granted by (licensing board) 9\. REFERENCES List names, addresses and relationships of three persons not related to you who know your qualifications: Name Address Phone Relationship 10\. MISCELLANEOUS a. Check which shift you will accept: Day Evening Night Rotating Weekends Specify shift hours b. Check which job status you would accept: Full\-time Part\-time (specify) c. Check which employment status you’d accept: Salaried (benefits) Hourly (No benefits) Part\-time (No benefits) d. Are you willing to accept employment which requires you to travel? No Yes. If yes, During the day only, Occasionally overnight, Frequently overnight. e. For purposes of compliance with The Immigration Reform and Control Act, are you legally eligible for employment in the United States? Yes No. Under the Immigration Reform and Control Act of 1986, you will be required to fill out a certification verifying that you Are eligible to be employed and verifying your identity. Further, you will be required to provide documentation to that effect should you be employed. f. Are you willing to provide your own transportation if necessary for your employment? Yes No. g. For purposes of compliance with Section 2\.1\-112 of the Code of Virginia, have you ever served in the Armed Forces of the United States during the following dates? (Check the appropriate dates): World War I\-4/16/17\-4/1/20; World War II\-12/7/41\- 12/31/46; Korean Conflict\-6/27/50\-1/31/55; Vietnam Conflict\-8/5/64\-3/7/75; None of the dates shown, but I did serve in the military. h. Have you ever been convicted\ of a crime or law enforcement violation? Yes No. Provide the following for each conviction: Date of charge Offense Date of conviction Sentence City/County \& State of Conviction For additional convictions use plain paper and include the applicant’s full name and all information indicated above. Convictions include traffic violations, speeding, driving while intoxicated, misdemeanors, felonies, Virginia juvenile adjudications for Capital Murder, First and Second Degree Murder, Lynching, or Aggravated Assaults and all other offense on the applicant’s record. 11\. When will you be available to start work? (No date is necessary if you are available as soon as you give two (2\) weeks notice.) Month Day Year 12\. CERTIFICATION\-Each Application Requires an Original Signature on the application I hereby certify that all entries on both sides and attachments are true and complete, and I agree and understand that any falsification of information herein, regardless of time of discovery, may cause forfeiture on my part to any employment in the service of the County of Madison, Virginia. I understand that all information on this application is subject to verification. I also consent to references and former employers and educational institutions listed being contacted regarding this application. I further authorize the County of Madison, Virginia to rely upon and use, as it sees fit any information received from such contacts. Information contained on this application may be disseminated to other agencies,nongovernmental organizations or systems on a need\-to\-know basis for good cause shown as determined by the agency head or designee. Date Applicant Signature Updated January, 2019 Attachment Number Supplementary Experience Form Name Position Applied For Job Title D uties: Employer Address Phone Type of business Immediate supervisor Title Number and titles of employees you supervised Salary (start) (finish) Equipment used Dates (mo/yr) to (mo/yr) R eason for leaving Full\-time Part\-time Hours/week Your name if different from present Job Title Duties: Employer Address Phone Type of business Immediate supervisor Title Number and titles of employees you supervised Salary (start) (finish) E quipment used Dates (mo/yr) to (mo/yr) Reason for leaving Full\-time Part\-time Hours/week Y our name if different from present Job Title Duties: Employer Address Phone Type of business Immediate supervisor Title Number and titles of employees you supervised Salary (start) (finish) Equipment used Dates (mo/yr) to (mo/yr) R eason for leaving Full\-time Part\-time Hours/week Your name if different from present Job Title D uties: Employer Address Phone Type of business Immediate supervisor Title Number and titles of employees you supervised Salary (start) (finish) Equipment used Dates (mo/yr) to (mo/yr) Reason for leaving Full\-time Part\-time Hours/week Your name if different from present Job Title Duties: Employer Address Phone Type of business Immediate supervisor Title N umber and titles of employees you supervised Salary (start) (finish) E quipment used Dates (mo/yr) to (mo/yr) Reason for leaving Full\-time Part\-time Hours/week Your name if different from present Updated January 2019* Pursuant to Federal regulations, we collect responses to the questions below for record keeping purposes. This information will NOT be kept with your application for employment. Federal law prohibits unlawful discrimination on the basis of race, color, sex, age, national origin, religion, or disability. Check the block for the racial or ethnic group with which you identify: White (includes Arabian) Black (includes Jamaican, Bahamians and other Carribbeans of African but not Hispanic or Arabian descent) Hispanic (includes persons of Mexican, Puerto Rican, Central or South American or other Spanish origin or culture) Asian and Asian American (includes Pakistanis, Indians, and Pacific Islanders American Indians (includes Alaskans) Check the block for the highest level of education that you have completed (check only one) Less than 8th grade Completed 8th grade Attended high school High school graduate or equivalent Attended college and/or associate degree College graduate Attended graduate school Master’s degree Graduate study beyond master’s requirements Ph.D. or professional degree Check the appropriate block: Female Male Please indicate your date of birth: / / / Position applied for: How did you find out about this employment opportunity? Newspaper: specify name of newspaper Radio/TV: specify name of Media VEC State Recruit System Agency Bulletin Board Other: Please specify For office use only: EEO Category: