Customer Service Representative

About us At Culligan of West Texas (Midland), we understand how important water is to you, your family, and your home. Which is why when you trust Culligan with your water needs, we promise to deliver one thing: better water, pure and simple. And as the world’s leader in water treatment technology, we’ve been fulfilling that promise for 80 years. The world leader in residential, office, commercial, and industrial water treatment. For every water problem, a solution. From water treatment professionals with local experience and industry\-leading technology for more efficiency and reliability everywhere your water goes. Residential, commercial, and industrial water softening. Water filtration and treatment for residential, commercial, and industrial applications. Drinking water systems. Bottle\-less and traditional water coolers. Bottled water delivery for home and office. In\-home and lab water testing. Delivery, installation, and maintenance of all water treatment solutions. Culligan International Company is one of the world's most recognized leaders in water quality solutions. Culligan of West Texas (Midland), a Culligan franchise, is currently seeking individuals with Office Administration experience. The Administrative Assistant is responsible for performing clerical and administrative duties in an office setting. They assist by sorting mail, filing, answering phones, greeting customers, scheduling delivery routes and service calls, and restocking supplies. Office administrators also work on billing and collection on past due accounts. It is of the utmost importance that the person in this position be able to manage customer service, billing, scheduling, and multitasking. They should be able to share knowledge and experience and be able to easily collaborate with all employees in the department. We need talented, dedicated individuals that have the desire to train to become leaders in our organization. Culligan of West Texas (Midland) is looking for self\-motivated, results orientated individuals to join our team as Office Administrators. Working as an Office Administrator, your wide variety of responsibilities include, but are not limited to: Duties Answer phones warmly and professionally, and direct calls to the appropriate groups Work with walk in customers at the Point\-of\-Sale processing charges and/or payments for Bulk Water, Bottled Water, Salt and Parts Assist with Bottled Water and Salt routes, which include scheduling deliveries, updating, and billing after routes are turned in, working with Route Manager, Route Drivers, and customers to ensure proper billing and customer satisfaction. Payment posting and collection efforts for delinquent accounts. Filing and auditing of daily batch posting Schedule service calls and assign to technicians. Updating service orders and new customer orders Billing out charges for service and new customers Gather data for monthly inventory by tracking the cost of parts used on rental repairs and owned repairs. Installation equipment tracking for new customers, as well as for new equipment to ensure proper Inventory reporting. Perform data entry, using Microsoft Excel for data entry. Assist Technicians, Route Drivers and Managers on various tasks as needed to ensure proper customer satisfaction and retention. Preferred Skills Positive attitude, and excellent communication and customer service Highly self\-motivated and good work ethic Can work independently and in a team setting. Excels at operating in a fast\-paced, community environment. Excels at building and maintaining effective relationships with employees and customers. Can exercise good judgment, and problem solving and critical thinking skills. Requirements High school diploma or equivalent Pre employment screens, including but not limited to Background check and Drug Screen Minimum 1 year experience with office\\clerical work, collections \& billing Ability to work full time schedule Benefits Consistent work hours Paid holidays Paid time off 401(k) with match by Company8 Health insurance Long\-term disability and life insurance Discounted Culligan equipment Use of discounted Culligan equipment in your home! Culligan of West Texas (Midland) is committed to the safety and well\-being of our employees and our customers. We provide all our employees with the proper personal protective equipment (PPE) and sanitization supplies to safely perform their job in the field and office. Employees are following the proper CDC guidelines and practicing social distancing. Candidates are subject to pre\-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check. To apply for this position, go to: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid\=0cff1c89\-3a55\-4420\-94b4\-d8c25160437f\&ccId\=19000101\_000001\&type\=JS\&lang\=en\_US Job Type: Full\-time Pay: $19\.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance Education: High school or equivalent (Required) Experience: * Clerical, billing and collections: 2 years (Required) Work Location: In person