Definition
- --------------
- Providing high\-level first\-line support and coaching to end\-users
- Troubleshooting mid\-to\-complex clinical, operational, and technical issues
- Assisting in system configuration, testing, documentation, and optimization
- Partnering with the OCHIN Epic Vendor, IT, and operational leaders to align system functionality with regulatory requirements and workflow needs
- Supporting departmental goals related to safety, quality, user experience, and operational efficiency
- Strong knowledge of Epic (preferably OCHIN) across multiple modules
- Experience supporting users in a clinical environment
- Skills in troubleshooting, workflow validation, testing, and documentation
- Excellent communication and customer service abilities
- An understanding of HIPAA requirements, healthcare operations, and compliance expectations
- A collaborative, adaptable, patient\-centered mindset
- Bachelor’s degree in Healthcare Administration, Healthcare Technology, Informatics, or related field (or equivalent professional experience)
- Minimum (5\) years of full\-time experience in a clinical facility
- Minimum (3\) years of Epic E.H.R. Support Experience
- Active Epic certificatiions or proficiencises (Ambulatory, Acute, EpicCare, Willow, Wisdom, Prelude, Cadence, or Resolute PB) OR a clinical license
- Make a direct impact on patient experience, safety, and healthcare quality.
- Serve in a mission\-driven Department committed to community well\-being.
- Being part of a collaborative and culturally grounded team environment.
- Competitive salary and a comprehensive employee benefit program.
- 15 paid holidays plus paid birthday leave.
- Annual Leave and Sick Time accruals based on years of service.
- 401(k) retirement plan with 5% Employer contribution and a 3% match.
- Health Benefits, including medical, dental, vision, life and disability insurance.
- Wellness Program – Earn credits toward cash or paid time off.
- May be required to work beyond normal work hours including nights, weekends and holidays.
- Ensures all patient information is kept confidential and complies with Health Insurance Portability and Accountability Act (HIPAA) regulations and SRPMIC HHS policies and procedures.
- attach to application
- fax (480\) 362\-5860
- mail or hand deliver to Human Resources.
- Email to hrrecruitment@srpmic\-nsn.gov
Do you enjoy solving complex technical challenges within Revenue Cycle Management (RCM) or Billing that directly improves patient care and operational efficiency? Are you passionate about helping RCM/Billing healthcare teams use technology more effectively? The Salt River Pima\-Maricopa Indian Community may have the next step in your career.
Who are we?
The Salt River Pima\-Maricopa Indian Community (SRPMIC) is a sovereign tribe located in the metropolitan Phoenix area. Bounded by the cities of Scottsdale, Tempe, Mesa, and Fountain Hills, the Community serves over 9,000 tribal members, and all people conduct business over approximately 96 square miles of residential, agricultural, and commercial lands, as a full\-service government entity.
This is your opportunity to join a mission\-driven healthcare team focused on supporting high\-quality, culturally grounded care through exceptional technology and operational support.
What does the job look like?
The SRPMIC Health Services Division is seeking an experienced EHR Support Analyst II to support the efficient, safe, and optimized operation of our Electronic Health Records system—primarily Epic within an OCHIN environment.
In this role, you will serve as an advanced technical and workflow resource for providers, nurses, administrative staff, and cross\-functional healthcare teams.
Your work will focus on:
This is a hands\-on role where your expertise directly enhances patient care delivery, data integrity, billing accuracy, and overall clinical efficiency.
What do you have?
The ideal candidate brings a blend of technical skill, healthcare experience, and collaborative energy. You have demonstrated experience supporting EHR systems—preferably Epic—and excel at mentoring, problem solving, and helping teams navigate change.
You Bring:
Experience working within Tribal or Indigenous communities is valued and supports success in this role.
What do you need?
Why should you apply?
Special Requirements:
Next Steps: Apply at www.governmentjobs.com/careers/srpmic
Prior to hiring as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre\-employment background/fingerprint check. Employees are subject to random drug and alcohol testing.
"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.
In order to obtain preference, the following is required: 1\) Qualified Community Member Veteran (DD\-214\) will be required at the time of application submission 2\) Qualified Community Member (must provide Tribal I.D at time of application submission),3\) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4\) Native American (Tribal ID or CIB required at time of application submission).
Documents may be submitted by one of the following methods:
Documentation must be received by position closing date.
IHS/BIA Form\-4432 is not accepted.
Salt River Pima\-Maricopa Indian Community Employee Benefits Overview
Salt River Pima\-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well\-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.
Health Care Benefits
SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full\-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.
Medical: Choose from three plan options to fit your needs—the Low Deductible Plan, the Mid\-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self\-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.
Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.
Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.
Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.
Retirement Plans
SRPMIC supports your long\-term financial goals through multiple retirement plan options:
401(k) and Roth Plans: Eligible employees can participate in both pre\-tax and post\-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre\-tax 401(k) and matches up to 3% of your salary deferral contributions.
Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.
Arizona State Retirement System (ASRS): Available to Salt River School educators.
Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax\-advantaged employer\-funded account that retired employees (Age 55\+) can use for qualified medical expenses, including some premiums, and out\-of\-pocket expenses such as copays and deductibles.
Paid Leave \& Holidays
Annual \& Sick Leave: Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.
Holidays: SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.
Other SRPMIC Paid Benefits
Short\-Term Disability
Long\-Term Disability
Employee Assistance Program (EAP)
SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.
Additional Voluntary Benefits
WellPath Wellness Program: A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.
Flexible Spending Accounts (FSA): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre\-tax dollars.
Health Savings Account (HSA): Available to employees enrolled in the HDHP.
Supplemental Life \& AD\&D Insurance: Employees may purchase additional life and accidental death coverage for themselves and their dependents.
Public Service Loan Forgiveness (PSLF): SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.
At SRPMIC, we value our employees and are proud to offer benefits that support your health, well\-being, and future.