Essential Job Responsibilities
Client Services
Greets clients and assists with menus.
Acts as a liaison between clients and client services, especially for those clients that do not have means of communication.
Administrative
Checks for clients’ certification through the SDIS system and Ryan White files.
Assists with filing and data entry for client information.
Attends meetings and training workshops as requested.
Maintains all records in a Timely, Accurate, Legible and Clear manner.
Assists in the development, implementation, and monitoring of Quality Assurance efforts, grants, awards, contracts and other administrative obligations as required.
Assists supervisor with marketing and promotional activities of the programs.
Participates in agency developmental activities as requested.
Other duties as assigned.
Operation Inventory
Counts and tracks program inventory.
Verifies program deliveries with the purchase order, reporting issues to the supervisor.
Dates all program deliveries, promptly stores frozen, refrigerated and shelf items.
Packs Food Bank groceries and packs meals and groceries for home delivery and loads the vans.
Picks up donations and community Food Bank products as requested.
Maintains
Breaks down boxes and clears workspaces.
Cleans refrigerators and coolers on a regularly scheduled basis.
Assists with maintenance and cleaning duties as assigned by the supervisor.
Operation Driver
Delivers meals and/or groceries to the homes of FFLN Home Delivered Meals and/or Food Bank Grocery Delivery Program clients.
Assists with the pick\-up, packing, and distribution of all food packages on a daily basis.
Makes deliveries and pick\-ups from vendors.
Maintains daily vehicle usage logs and expeditiously reports all vehicle problems to the supervisor.
Assists supervisor in arranging vehicle repair/maintenance schedules to ensure adequate delivery coverage.
Participates in agency developmental activities as requested.
Culture of Service: 3 C’s
Compassion
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Physical Requirements
This work requires the following physical activities: frequent walking and talking in person, bending, standing, and stretching/reaching. Ability to lift up to 50 pounds. Work is performed in office settings.
Education:
High School diploma required.
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