Bilingual Receptionist

Our office is seeking a full\-time, bilingual, front office receptionist to join our Family Medicine clinic. This position requires face to face, over the phone, and virtual interaction with patients so solid communication skills are a must. Successful candidates should be able to multi\-task and problem\-solve consistently and follow national HIPAA laws.

Employment is contingent upon successful completion of a drug screening, to include a pre\-employment and random drug screening.

Please review the below thoroughly.

Job Duties include, but not limited to the following:

• Utilize EHR system to schedule appointments, and document patient interactions with a high level of efficiency and accuracy.
• Verify patient health insurance benefit and eligibility information via Payor Websites, or via Payor telephone call.
• Collect patient payments including cash and credit at time of service with 100% consistency.
• Receive inbound and make outbound calls to patients, other providers/facilities/pharmacies throughout workday.
• Use common medical office technology with a high level of proficiency. This includes, sending and receiving faxes, Use of Microsoft office (Word, Excel, etc.), Email, Printing, Document sorting and management.
• Check\-in and greet patients in a personable, and professional manner.
• Maintain communication with clinical staff.
• Light cleaning of work area.
• Meet quality standards of care.

Skills required but not limited to the following:

• Reliability to complete a full working shift Monday through Friday.
• Proficient with common clinical and prescription terminology.
• Strong grammar and note taking skills.
• Strong phone etiquette
• Able to consistently maintain a professional, and team\-oriented attitude.
• Pay attention to detail.
• Fluent and bilingual in Spanish.
• High level of organizational skills
• Comfortable with multi\-tasking
• Maintain a clean working environment.
• Able to diminish negative patient interactions via active listening, and questioning skills.
• Willingness to maintain a high level of performance via feedback/coaching sessions with office leadership.

Summary

In this role, you will be essential in providing outstanding administrative support within a medical office setting. Reporting to the office manager, your responsibilities will include patient interaction, managing phone communications, and utilizing Microsoft Office tools effectively. Your core skills in customer service and organizational abilities will ensure smooth operations, while your bilingual proficiency in Spanish will enhance patient communication. With a focus on professionalism and attention to detail, you will contribute significantly to creating a welcoming environment for patients and staff alike. Join us in delivering exceptional care and support in our healthcare team.

Job Type: Full\-time

Pay: $15\.00 \- $17\.00 per hour

Benefits:

• 401(k)

Application Question(s):

• Available to work entire shift of 7:45am to 6:30pm M\-F?
• Are you able to successfully pass a drug test as part of the pre\-employment screening process for this position?

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 4 years (Required)

Work Location: In person