HCM Service Partner - Staff Specialist

Job Description

The HCM Service team has an outstanding opportunity for an HCM Service Partner\- Staff Specialist to join their team.

About this Opportunity

Reporting to the Manager of HCM Operations, the HCM Service Partner \- Staff Specialist will operate as a member of a team dedicated to executing HCM Operation functions within the Workday HCM framework and serving as the escalated point of contact for resolution of customer HCM inquiries.

Key Responsibilities

Provide HCM Subject Matter Expertise (45%)

• Develop extensive knowledge across HCM policies and processes (both within and external to Workday HCM), and consistently apply this knowledge to the completion of tasks, and the direction given to UW units.
• Identify process improvement opportunities to deliver enhanced customer service to the organization. Determine specific learning needs for units, develop quick reference guides through ticket response, conduct training and consultation in person and over the phone/Teams direct message. Identify and develop relevant content for use within HR and the HCM Operations team which may be added to the working repository of knowledge content.
• Coordinate with other HCM Service Partner \- Staff Specialists, other internal UWHR units (e.g., Compensation/Labor Relations), UW\-IT and FPB to address escalated inquiries; participate in weekly Staff Specialist collaboration sessions to review escalated tickets and provide support on time and absence ACRC issues.
• Develop and deliver relevant content to UW units through multiple mediums, including Security Role/Supervisor Organization Consultations with departments, specialized content and presentation at Named Support Contact meetings; and in collaboration with HCM Service Partner \- Academic Specialists, jointly supporting and holding independently maintained departmental check\-ins and meetings as appropriate based upon departmental proficiency.
• Apply HCM subject matter expertise to support Workday HCM testing activities when changes to the system are being configured for Staff/Student employee populations.
• Maintain expertise within HR/HCM Ops for Staff/Student populations in order to provide accurate guidance and maintain data integrity in transaction review and internal HR/HCM Ops Workday processes; participate in continuing education in compensation, employee lifecycle, time and absence and employee contract/plans to proactively mitigate changing policy and procedure in support of campus and partnership with UW\-IT Application Management.
• Have proficient knowledge of policy, procedure, and Workday fundamentals to support Data Integrity Analyst with completion of routine audits of the system, to include monitoring for duplicate records, data integrity corrections, and outreach for educational/coaching opportunities for campus units.

Serve as HCM Service Partner for Staff/Student Employee Populations to Assigned Client Organizations/Departments (45%)

• Act as the primary point of contact for staff/student population HCM business processes, provide advanced consultative expertise to support the University's administration by resolving complex HR and Payroll inquiries for Workday processes.
• Provide tailored training/education to campus administrative staff and/or named support contacts on system and business process; this may be scheduled or ad hoc in nature, in both formal and informal settings.
• Ensure review of assigned Workday transactions and UWConnect tickets in accordance with established standards for HCM Operations; effectively manage daily/weekly workload by quickly identifying and prioritizing payroll impacting transactions and requests.
• Proactively consult with assigned departments on proposed employee changes in Workday, including HCM action, Security Role assignment and Supervisory Organization review; recommend approach to the unit; verify, approve and execute changes to ensure appropriate reflection of changes in Workday.
• Review/approve a variety of HCM transactions and identify transactions that must be sent back due to missing necessary data integrity components, analyze audit reports and take proactive measures as required to minimize lapses in data integrity (particularly the ACRC in the time and absence domain). This includes consulting with administration within individual units on security roles, delegation requests, and general access in collaboration with the Staff Specialists' Academic teammate, the Manager of Program Operations and/or the Operations Director.
• Deliver exceptional customer service to Named Support Contacts, including managing phone calls/Teams messages that may interrupt standard workflow or deviate from scheduled business process review. Invest in substantial relationship development and rapport building with assigned client base.

Other Duties as Assigned (10%)

• Collaboration with other internal UWHR teams (e.g. Employee Workday Help, Benefit Operations, Compensation) outside departments on internal/external escalations driven by, but potentially unrelated to direct client support. (e.g. Payroll Operations, Application Management/Cross\-Application Team)

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

• Bachelor's Degree in Human Resources, Payroll, Business Administration
• Two years of experience working in HR, Benefits and/or Payroll domains

Additional Qualifications

• Working experience processing transactions in HCM systems
• Experience partnering with department transactional initiators and understanding the political landscape of distributed organizations
• Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high\-volume timeframes
• Experience supporting system testing and/or data validation activities
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

Working Conditions

• This position is asked to work a hybrid schedule in the HR office and remotely on a continued basis. The successful candidate must be able to work efficiently and effectively in a home and office environment.
• Work in an open office environment and contribute to collaborative teamwork focused on problem\-solving. Daily interactions with other team members, subject matter experts and stakeholders at all levels of the organization. While the general working hours are Monday through Friday, 8 a.m.\-5 p.m., the HCM Service Partner may, on occasion, be asked to adjust hours to accommodate the business needs and deadlines.
• The HCM Service Partner\-Staff Specialist position could be asked to work past normal business hours to help with emergency escalations, and support their Academic Specialist teammate, Medical Center, Facilities, and other staff who work after\-hours. The HCM Service Partner will have to coordinate with their Academic Specialist teammate or HCM Operations leadership on urgency, priority, and level of impact to understand the criticality of requests to deem which ones will have to be resolved after\-hours and which requests can wait till the next business day.

Compensation, Benefits and Position Details

Pay Range Minimum:

$68,004\.00 annual

Pay Range Maximum:

$76,500\.00 annual

Other Compensation:

*

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits\-for\-uw\-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full\-Time Equivalent):

100\.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem\-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .

To request disability accommodation in the application process, contact the Disability Services Office at 206\-543\-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .