Member Admissions Specialist

Overview:

At Groups, the Member Admissions Specialist is at the center of a team of professionals who

deliver a high quality intake experience to new members. The Member Admissions Specialist is

involved in every aspect of admitting a new member into our treatment program. By providing

structure for colleagues and members alike, the Member Admission Specialist allows everyone

to do their part in the treatment process, efficiently and respectfully.

In this position, you are responsible for coordinating the member’s first experience at Groups and ensuring the

experience is efficient, responsive and respectful at every step. To do this, you will bring

together medical professionals, counselors and other colleagues who deliver care as a team. \*Remote Schedule \- Monday through Friday \| 9am \- 5pm Eastern Time\*

Responsibilities:

Essential Functions:

• Provide exceptional customer service and help members troubleshoot issues that

affect their treatment.

• Oversee day\-to\-day admission operations.
• Manage the admission of members and the virtual workflow, including

check\-in/out, payment, prescriptions and drug screens; Complete an average of

15 intakes per day.

• Accurate and timely data entry/maintenance of member information in the EMR

such as address, phone number, pharmacy and insurance information.

• Coordinate with medical providers on scheduling member appointments and

addressing each member’s needs which may include appointment changes.

• Sending appointment reminders and rescheduling appointments as deemed

necessary

• Welcome all prospective members into the program and serve as the first contact

for all members.

• Ensure the accurate and timely completion of admission forms for each new

member scheduled for an intake appointment.

• Confirm insurance eligibility and sign up information at intake and when needed

Member Admission Specialist JD Created: 8\.20\.2020 Revised: 8\.26\.2022 Page \| 1

for new members; provide referrals to Care Navigators for financial or insurance

assistance as deemed appropriate.

• Provide guidance to members on insurance plans and utilization requirements,

including network eligibility, co\-payment, etc., connecting with Care Navigator,

Recovery Support Specialist and/or Financial Manager as needed.

• Answer general office level questions from members regarding program

concerns, pharmacy issues, and /or other personal needs of the program (if

unable to answer questions, connect the member with the appropriate point of

contact).

• Assist members in completing the urine drug screen process during intake.
• Meet with supervisor on a regular basis to assist in identifying and correcting

problem areas and or improving services.

• Comply with company policies and procedure and local, state, and federal

regulations.

Other Duties and Responsibilities:

• Other duties as assigned.

Knowledge, Skills and Abilities:

• Exceptional written and verbal communication skills.
• Ability to multitask and prioritize with minimal supervision.
• Strong attention to detail and ability to manage confidential and highly sensitive

information.

• Ability to problem solve quickly and independently, as needed.
• Ability to work with a team as well as an independent contributor.
• Exceptional customer service skills and the ability to build positive relationships

with people.

• Effective time management skills
• Strong communication skills
• Ability to work evenings, as needed.
• Ability to understand and adhere to the Code of Conduct.
• Ability to respond positively to changing situations in the work setting.
• Ability to work as a team member, demonstrating maturity and objectivity.

Qualifications:

Qualifications \& Requirements:

• High school diploma or equivalent required; Bachelor’s degree (completed or

in\-progress) preferred.

• Minimum 2 years of experience in an administrative role.
• Experience working in a virtual environment and using related technology;

healthcare, insurance eligibility, retail or hospitality experience preferred.

• Fluency with Excel/spreadsheets and Google Apps (Gmail and Google Docs).
• Experience with working in and maintaining an Electronic Medical Record (EMR).
• Access to reliable internet and telephone services, specifically 40M download

and 10M upload package or higher as well as a strong WiFi signal from your

remote work location.

• Must meet pre\-employment requirements and maintain all applicable state and

job\-related guidelines for background screening. Depending on state\-specific

requirements, this may include fingerprinting, drug testing, and health screening.

Physical Requirements \& Working Conditions:

These physical demands are representative of the physical requirements necessary for an

employee to successfully perform the essential functions of the job. Reasonable

accommodation can be made to enable people with disabilities; these are made on a

case\-by\-case basis.

While performing the responsibilities of the role, the employee is required to talk and hear. The

employee is often required to sit and use his or her hands and fingers. The employee is

occasionally required to stand, walk, and reach with arms and hands. Vision abilities required by

this job include close vision. Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work being

performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties

and skills required for the position. Other duties may be assigned from time to time. Equal Employment Opportunity Statement:

Groups is an equal opportunity employer committed to diversity and inclusion in all aspects of

recruiting and employment. All qualified individuals are encouraged to apply and will receive

consideration without regard to race, color, gender, gender identity or expression, sex, sexual

orientation, transgender status, gender dysphoria, national origin, age, religion, disability,

military and veteran status, marital or parental status, citizenship status, genetic information or

any other factor which cannot lawfully be used as a basis for an employment decision.