virtual medical receptionist

Overview

We are seeking a dedicated and detail\-oriented Virtual Medical Receptionist to join our healthcare team. The ideal candidate will possess a strong background in medical administrative support, with expertise in managing patient interactions, scheduling, and medical records remotely. This role offers an exciting opportunity to provide exceptional patient service while ensuring smooth clinic operations through efficient communication and administrative processes. The successful applicant will demonstrate proficiency with electronic health record eclinical works systems, medical coding, insurance verification, and excellent phone etiquette.

Responsibilities

• Handle incoming patient calls using multi\-line phone systems, providing courteous and professional assistance while accurately capturing patient information.
• Schedule appointments efficiently within various EHR systems eClinicalWorks,
• Verify insurance coverage and benefits, including Medicare and other major providers, ensuring accurate billing and documentation review.
• Maintain comprehensive medical records by updating patient information, managing filing systems, and ensuring compliance with HIPAA regulations.
• Assist with billing procedures by understanding CPT coding, ICD\-9/10 coding standards, and medical billing processes to facilitate accurate claims submission.
• Support clinical staff by managing care plans documentation, intake procedures, and coordinating patient follow\-ups remotely.
• Perform administrative tasks such as data entry using Microsoft Office tools, maintaining office organization, and supporting overall clinic management activities.

Skills

• Extensive experience with EMR (Electronic Medical Records) systems , eClinicalWorks,
• Strong knowledge of medical terminology, ICD coding (ICD\-9/10\), CPT coding, and insurance verification processes.
• Proficiency in medical billing practices and familiarity with health information management standards under HIPAA guidelines.
• Excellent communication skills with a focus on phone etiquette and customer service excellence in a virtual setting.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Prior clinic or dental office experience is preferred to understand clinical workflows and documentation review procedures.
• Competent computer skills including typing (10 key), Microsoft Office Suite (Word, Excel), and familiarity with multi\-line phone systems. Join our team as a Virtual Medical Receptionist to deliver outstanding administrative support that enhances patient care experiences while working in a dynamic healthcare environment!

Pay: $8\.00 \- $10\.00 per hour

Work Location: Remote