Platform Operations Lead

Location: Remote Time Commitment: Full\-Time

What You'll Own:

• Monitor and QA daily performance of membership, app, billing, and communication systems
• Troubleshoot and resolve customer\-facing technical issues
• Manage access, permissions, and account\-related backend support
• Coordinate with external developers
• Track and follow technical issues through to resolution
• Maintain systems SOPs, audit records, and documentation
• Provide data consistently to founders
• Ensure integrations between platforms continue functioning properly
• Support leadership with platform continuity and issue prevention

Preferred Experience

• 3\+ years in digital operations, app technology, SaaS administration, membership backend management, or technical customer operations
• Strong familiarity with WordPress, Vimeo, ActiveCampaign, Mailchimp, Memberium, Stripe/PayPal, Zapier, app admin tools, Cloudflare, SpinupWP, AI use, and cloud\-based software systems
• Excellent troubleshooting and QA instincts
• Ability to communicate clearly with technical vendors and non\-technical internal teams
• Highly organized with exceptional follow\-through

You are a good fit if:

• You want your work to have a real impact in people's lives and are motivated by helping others
• You're adaptable. You thrive in an unstructured environment with a team that works together to try new things and solve problems
• You're great at organization, follow\-through, and taking ownership
• You're incredibly detail\-oriented, and nothing slips through the cracks
• You communicate well with outside vendors and hold them to a quality standard
• You have experience working with small teams and wearing multiple hats
• You enjoy building things and growing them and are growth minded

Compensation and Benefits

• $90,000 base plus bonus opportunities tied to platform growth
• Fully remote
• PTO
• 401k match
• Equity possibilities (if you're driving the business and you're invested in our future, we'll invest in you)

Location: Remote Time Commitment: Full\-Time

What You'll Own:

• Monitor and QA daily performance of membership, app, billing, and communication systems
• Troubleshoot and resolve customer\-facing technical issues
• Manage access, permissions, and account\-related backend support
• Coordinate with external developers
• Track and follow technical issues through to resolution
• Maintain systems SOPs, audit records, and documentation
• Provide data consistently to founders
• Ensure integrations between platforms continue functioning properly
• Support leadership with platform continuity and issue prevention

Preferred Experience

• 3\+ years in digital operations, app technology, SaaS administration, membership backend management, or technical customer operations
• Strong familiarity with WordPress, Vimeo, ActiveCampaign, Mailchimp, Memberium, Stripe/PayPal, Zapier, app admin tools, Cloudflare, SpinupWP, AI use, and cloud\-based software systems
• Excellent troubleshooting and QA instincts
• Ability to communicate clearly with technical vendors and non\-technical internal teams
• Highly organized with exceptional follow\-through

You are a good fit if:

• You want your work to have a real impact in people's lives and are motivated by helping others
• You're adaptable. You thrive in an unstructured environment with a team that works together to try new things and solve problems
• You're great at organization, follow\-through, and taking ownership
• You're incredibly detail\-oriented, and nothing slips through the cracks
• You communicate well with outside vendors and hold them to a quality standard
• You have experience working with small teams and wearing multiple hats
• You enjoy building things and growing them and are growth minded

Compensation and Benefits

• $90,000 base plus bonus opportunities tied to platform growth
• Fully remote
• PTO
• 401k match
• Equity possibilities (if you're driving the business and you're invested in our future, we'll invest in you)

Pay: From $90,000\.00 per year

Benefits:

• 401(k) matching

Application Question(s):

• Explain in 500 words or less why you think you're the right fit
• Your superpowers: Outline the platforms and areas you feel most confident executing and managing
• Proof of work: Provide links to thing you've been responsible for growing in the past along with a backstory of what your role was. We want to hear about what you've built and created and how it's performed. Show off here.
• References: Please provide two references. Include their name, phone number, email and their relationship to you.
• Is there anything else we should know about you?

Work Location: Remote