Gate Services Assistant

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

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The County of Riverside Department of Waste Resources is seeking to fill one Gate Services Assistant vacancy to support operations at landfill locations throughout Riverside County, including Corona, Moreno Valley, Beaumont, and Oasis.

Under general supervision, the Gate Services Assistant assesses and collects user fees at landfill sites; enforces rules, regulations, and policies regarding landfill operations; keeps records of waste collected and revenue received; performs other related duties as required.

Qualified candidates will assess and collect user fees at landfill sites; enforce rules, regulations and policies regarding landfill operations; keep records of waste collected and revenue received. Competitive candidates will possess experience in: high volume customer service positions, cash\-handling/balancing cash drawers, process payments via credit/debit terminal and knowledge of MS Office Suite. Previous landfill experience is highly desired. Bilingual candidates are encouraged to apply!

This position follows a 9/80 schedule with hours varying throughout the week, including weekends, holidays, early mornings and some nights.

IMPORTANT:This position will require travel to all landfill locations. For example, every few days the selected candidate will report to a new location (Moreno Valley, Beaumont, Corona or Oasis)based on the needs of the department.

The Gate Services Assistant is the entry level classification in the Gate Services Assistant series and reports to an appropriate supervisory level position. This class is characterized by providing support services in the use and operation of landfill sites within the Gate Fee Program. Incumbents, while in a training capacity, work under close supervision and once trained, work with minimal supervision at various County landfill sites weighing vehicles, explaining rules and procedures to customers and haulers, classifying refuse material and recyclable, determining appropriate fees, and collecting those fees from customers.

The Gate Services Assistant is distinguished from the Senior Gate Services Assistant in that the latter is the advanced journey and lead level class in the series. The Gate Services Assistant is not a natural progression underfill for the class of Senior Gate Services Assistant. Advancement to the next level is achieved through the County's standard recruitment process.

Meet the Department!

The Department of Waste Resources serves the County's solid waste disposal needs by providing for efficient and effective landfilling of County non\-hazardous waste, protecting the environment, and promoting recycling in order to ensure a safe and healthy community for current and future generations.

EXAMPLES OF ESSENTIAL DUTIES

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• Screen customers to determine the proper classification of waste materials and recyclables according to established regulations and policies; provide directions for dumping locations by customer and/or waste type.
• Prohibit dumping of unacceptable waste and refer haulers to appropriate sites where possible; using platform scales, weigh vehicles in order to assess appropriate fees, and determine the tare weight of vehicles if necessary.
• Calculate and collect appropriate fees; assess and determine fees based on the classification of waste material and the weight or volume of each load; collect fees by cash, credit card or Department account transaction; issue receipts and record the amount and type of refuse for each transaction.
• Prepare daily reports of revenue and receipts; maintain scale and scale house in safe and operable condition at all times; may prepare and deliver daily bank deposits.
• Provide customer service; answer inquiries and provide general information to the public concerning operating hours, site locations and directions; explain landfill rules, safety protocols and dumping instructions.
• Troubleshoot computer equipment issues; relay problems to appropriate staff, and subsequently process customers manually.
• Open and close site daily and assist with traffic control; control traffic when area is congested; notify supervisor of stalled vehicles; ensure the site is clear of visitors at closing.
• Keep track of business supplies and inventory; submit requests for supplies as needed.
• May operate and perform checks on diesel generator.
• May exercise right to refuse entry to customers not conforming to regulations.

MINIMUM QUALIFICATIONS

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OPTION I

Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: Six months of customer service experience with primary responsibility for cash handling and interfacing with the public.

OPTION II

Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: Six months of performing clerical work directly related to landfill operations.

ALL OPTIONS

Knowledge of: Simple recordkeeping procedures and basic arithmetic.

Ability to: Read, understand, and apply regulations pertaining to the use and operation of County landfill sites; categorize objects consistently according to verbal descriptions; perform arithmetic computations quickly and accurately; keep accurate, complete records according to prescribed procedures; explain and enforce regulations, policies and procedures in a tactful and courteous manner; accept responsibility and work independently; communicate effectively with others in investigating complaints and resolving disputes regarding landfill site operation.

Working Conditions:

• Maximum amount of time spent working at various landfills (most are in remote locations) in a fee collection booth.
• Will sit and/or stand at CRT entering customer/hauler information.
• Must utilize portable restroom facilities.
• May direct traffic (customers and/or haulers) outside of booth.
• Tools, Aids, Equipment and Materials: Considerable amount of time using a CRT; adding machine.

Other Requirements:

License: Possession of a valid California Driver’s License is required at the time of application, the incumbent will be traveling to and from different landfill locations as needed to support departmental operations.

SUPPLEMENTAL INFORMATION

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For questions regarding this recruitment:

Please contact Valeria Ramirez at 951\-955\-1943 or varamirez@rivco.org. Please allow 1\-2 business days for a response to general inquiries.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.comor toll\-free 1\-855\-524\-5627\.

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APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member\-4 Form DD\-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service\-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C\-3 here: https://rivcocob.org/board\-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc\-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1\-B visas, and will not provide sponsorship for any employment\-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non\-job\-related factors.

Pre\-Employment

All employment offers are contingent upon successful completion of pre\-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre\-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre\-employment accommodation or other employment questions, please refer to our web site, www.rc\-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll\-free 1\-855\-524\-5627\.