Administrative Assistant: Billing & Operations

ProLawn has been Family Owned and Operated for over 40 years, so we must be doing something right! Come join our team if you want a dynamic, ever\-changing workday. We are currently seeking an administrative assistant with a strong customer service aptitude to join our team, contributing significantly to the success of our organization. Qualified applicants must be customer service oriented and friendly as well as possess a strong work ethic. Note, this is an entry\-level position ideal for current students or recent graduates looking for “a foot in the door” with room for advancement.

What we offer:

• Opportunity to work both independently and as part of a small team
• Multi\-faceted, fast\-paced work environment
• Opportunity to grow and expand your skills
• Year ‘round employment – No seasonal layoffs

What you’ll do:

As Administrative Assistant, you will be answering the phones and directing calls to the appropriate department. Processing billing and accounts receivable will be your daily priority. Additionally, you will manage a variety of office tasks, including but not limited to filing, creating and working with Excel spreadsheets, communicating with clients via phone, email and text, preparing direct marketing mailings, and updating electronic client data files.

How we work:

While your core responsibilities will remain consistent, no two days are quite the same. We are a small company, and everyone wears multiple hats on any given day. You must be able to transition from task to task and tie up “loose ends” amid distractions; prioritizing your day based upon the company’s needs rather than following a set “to do” list is critical. We work hard, independently yet interdependently, shifting from self\-directed projects to time sensitive and colleague\-reliant tasks throughout the day.

“Soft skills” necessary for success:

We are looking for an individual who is efficient, who can work independently and still be part of a team. You must have the skill sets to multi\-task while being detail oriented; maintain complex schedules and manage administrative support to multiple co\-workers plus a large and demanding client base. The ideal candidate is resourceful, a good problem solver and organized.

Again, this is a small staff conducting a large volume of business. Everyone needs to work to capacity every day. Performing multiple roles and switching roles based upon client demand are essential. Some days the phone rings continually, and you’ll be hard pressed to accomplish your core duties. If juggling varied tasks while handling unplanned interruptions throughout the day sounds overwhelming, this is not the job for you.

Primary Duties:

• Complete accounts receivable tasks, including billing, processing credit cards, electronic fund transfers, check processing, and detailed account documentation.
• Manage tasks and projects as assigned.
• Complete administrative tasks associated with routing
• Communicate clearly and in a timely manner with co\-workers.
• Communicate clearly and in a timely manner with clients via phone, text and email.
• Answer and direct calls to the appropriate departments.
• Manage time to ensure all duties and responsibilities are completed in a timely manner.
• Cultivate new skills by growing in overall industry knowledge.
• Seek self\-improvement and greater responsibility.
• Comprehend operational policies and procedures.
• Complete additional duties as requested by management.

Qualifications:

• High school diploma required. Associate degree preferred.
• Experience with billing, AR and payment processing preferred.
• Positive, engaged demeanor and attitude is non\-negotiable.
• Effective written and verbal communication skills are non\-negotiable.
• Ability to work with a team or independently.
• Ability to evaluate and offer suggestions to revise operating practices to improve workflow efficiency.
• Capacity to learn and use various software programs necessary for daily operations.
• Detail\-oriented and comfortable working in a fast\-paced, multi\-tasking, ever\-changing environment.
• Proficient in Microsoft Word, Excel, filing and data entry.

Please note, this is an onsite office position. Remote work is not available.

Starting Pay: $15\.00 per hour

Benefits:

• Paid Time Off
• Company funded retirement plan

Schedule:

• 8 Hour Shift
• Day shift
• Monday to Friday

Experience:

• Administrative: 3 years (Preferred)
• AR/Billilng: 1 year (Preferred)

Education:

• High School (Required)
• Associate (Preferred)

Work Location:

• One location

Typical start time:

• 8:00 AM

Typical end time:

• 4:30 PM

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply

Company's website:

• https://prolawn.com

Benefit Conditions:

• Waiting period may apply

Pay: From $15\.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Professional development assistance
• Retirement plan

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Winchester, VA 22602 (Required)

Work Location: In person