Child Care Eligibility Specialist I

Department: Case Management

Classification: Non\-Exempt

ROP: $30\.01 (equivalent to $62,420\.80 annually)

Location: Bonita, CA

Please view this video about the administrative role (non\-educational/teaching position).

About CDA:

Child Development Associates, Inc. (CDA) is a community based, multiservice non\-profit agency with over 300 employees dedicated to creating positive change in our local community. We believe that all families deserve equal access to supportive services that will promote children’s healthy development and future success.

Purpose of the Role:

As a Child Care Eligibility Specialist (CES), you will manage a caseload of families in our Alternative Payment Program. Your duties include conducting eligibility interviews, enrolling families, processing changes, and ensuring compliance with regulations. You'll build strong relationships, provide resources, and offer support throughout their journey.

Who We're Looking For:

We’re looking for someone who is:

• Compassionate and dedicated to making a meaningful difference in the lives of children and families.
• Adaptable and detail\-oriented, capable of navigating complex policies and regulations.
• Committed to providing exceptional service while maintaining confidentiality.
• Able to build trust and form strong relationships with diverse individuals.

Summary of Responsibilities:

• Provide and explain in detail CDA’s childcare programs to parents who walk\-in or call; educate on admission and/or continued eligibility requirements.
• Provide relevant and timely resource and referrals as needed.
• Conduct enrollment/recertification appointments; process eligibility status changes; maintain documentation and verification requirements.
• Request updated documentation for continual compliance, and process changes within timelines via correspondence, computer updates, personal inquiries and verifications.
• Track and monitor eligibility and status on families receiving childcare services; submit reports as needed.
• Calculate income and determine family fees, following up on all changes as needed.
• Initiate prompt and professional responses to clients, co\-workers, and other individuals while delivering timely services; continually prioritize workload to ensure deadlines are met.
• Maintain organization of family files to create an accurate paper trail showing eligibility for childcare services provided.
• Participate in on\-site and off\-site learning opportunities such as workshops, conferences, staff meetings and trainings

Position Requirements

• Education, training and/or experience that demonstrate possession of the knowledge, skills and abilities listed above.
• Must have strong clerical, administrative and computer skills
• Valid auto registration and insurance. Position may require occasional driving to and from locations to meet with parents and/or for the purpose of training

Preferred Qualifications:

• Associate degree in administration, human services, business, social work and/or related a plus.
• One to two years’ experience, education and/or training, or equivalent combination of education and experience.
• Bilingual/Spanish preferred (based on office needs).

Work Schedule: Full\-time, Monday—Friday, 40 hours per week, 8:30 AM to 5:00 PM. However, may require evening and weekend hours based on the needs of the program. Office/Remote (hybrid) options available after training has been completed.

Benefits:

Medical \| Dental \| Vision \- 80% paid by the employer in the first year, and 100% thereafter*

• Ongoing Training and Staff Development opportunities
• Flexible Spending Account
• Legal Service Plans Available
• Paid Holidays, Sick Pay, and Vacation Time
• Additional Vacation Days – Earn up to 5 bonus days after 3 years, and up to 15 bonus days after 10 years.
• Long\-Term Disability
• Group and Voluntary Life Insurance Plan
• Annual Employer Contribution Plan and Employee 401(k) Contribution
• Employee Assistance Program