Regional Coordinator

About Us

Companion Home Care is a home health agency dedicated to delivering high\-quality, compassionate in\-home care to clients in Wadesboro, NC and the surrounding Anson County area. We are a small, mission\-driven organization committed to improving the lives of our clients and supporting the caregivers who serve them.

About the Role

The Regional Coordinator is a key leadership role at our Wadesboro location. This is not a desk job — you will be the operational backbone of the office, responsible for growing our client base, coordinating care for existing clients, supervising PCAs and CNAs, onboarding new staff, and keeping the office in full compliance with NC Medicaid and state regulations.

We are looking for someone who is driven, organized, and genuinely passionate about home care. If you thrive in a fast\-paced environment where no two days are the same and you take pride in building relationships in the community, this role is for you.

Key Responsibilities

Business Development \& Referrals

• Build and grow the agency’s client base through active outreach to hospitals, physicians, discharge planners, social workers, and community organizations
• Develop and maintain referral relationships with healthcare providers, senior centers, assisted living facilities, and community partners throughout Anson County and surrounding areas
• Represent Companion Home Care at community events, health fairs, and networking opportunities
• Track referral sources and follow up consistently to strengthen partnerships
• Identify opportunities to expand services and communicate growth strategies to leadership

Care Coordination \& Client Services

• Serve as the primary point of contact for new and existing clients through intake, onboarding, and ongoing care
• Complete all required admission paperwork, authorizations, and care plan documentation
• Develop individualized care plans in collaboration with clients, families, and the Director of Nursing
• Create and manage daily and weekly schedules for all PCAs and CNAs, ensuring full coverage per each client’s care plan
• Arrange backup coverage promptly when a caregiver is absent and communicate changes to clients and families
• Handle EKAS filings, prior authorizations, and reauthorizations — ensuring all approvals are in place before services are rendered

Caregiver Supervision \& Accountability

• Oversee daily performance of PCAs and CNAs, ensuring punctuality, professionalism, and adherence to care plans
• Review Electronic Visit Verification (EVV) records to confirm accurate clock\-in and clock\-out times
• Address attendance, performance, or conduct concerns promptly and professionally
• Conduct or coordinate supervisory home visits to observe care quality and client satisfaction

New Hire Training \& Staff Development

• Coordinate and conduct orientation for all new hires on role responsibilities, agency policies, and client expectations
• Train new PCAs and CNAs on care plan implementation, ADL support, documentation, and EVV procedures
• Ensure all new employees complete required competency evaluations prior to client assignment
• Maintain up\-to\-date training records and coordinate ongoing education, including CPR/First Aid/TB recertification

Compliance \& Credentialing

• Ensure full compliance with NC Medicaid (Tailored Plans and Standard Plans), OSHA guidelines, and applicable state and federal home care regulations
• Verify and maintain current employee credentials: TB skin tests, CPR/First Aid, background checks, driver’s license, and auto insurance
• Monitor credential expiration dates and coordinate renewals proactively
• Maintain organized, audit\-ready employee and client files at all times

Office Administration

• Manage day\-to\-day administrative operations including phones, correspondence, supplies, and record\-keeping

What We Are Looking For

• Minimum 4 years of experience in home care or healthcare administration
• Working knowledge of NC Medicaid home care regulations and EVV requirements
• Proficiency with HHAEXCHANGE or similar home care scheduling software
• Driven, community\-minded mindset with the ability to build referral relationships and grow a client base
• Strong interpersonal and relationship\-building skills — comfortable engaging with healthcare providers, community partners, clients, and families
• Excellent organizational and multitasking abilities in a fast\-paced environment
• High level of integrity, discretion, and professionalism in handling confidential information
• Compassionate, service\-oriented approach with a genuine commitment to improving clients’ lives

Background \& Compliance Requirements

• Successful completion of a criminal background check, including NC Health Care Personnel Registry check
• Must be free of exclusions from federal health care programs (OIG/SAM check required)
• Annual tuberculosis (TB) screening per agency policy

Completion of all required orientation, training, and annual competency evaluations

Pay: $23\.00 \- $28\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person