Remote Office Assistant (Bilingual – English & Mandarin OR Korean)

Overview

We are seeking a highly organized Remote Office Assistant (Bilingual – English \& Mandarin OR Korean) to support our administrative and daytime operations for our home care agency based in New York City (Special Touch Home Care).

This role is part of our daytime operations team and is ideal for a candidate who thrives in a fast\-paced environment, provides excellent customer service, and can manage multiple administrative responsibilities while working remotely. The ideal candidate is fluent in English and Mandarin or Korean, detail\-oriented, and experienced in office administration, clerical support, and customer service.

Key Responsibilities

• Serve as the primary point of contact for
incoming daytime calls, using multi\-line phone systems with professional phone etiquette
• Provide support to clients, patients, and employees during regular business hours
• Handle inquiries and time\-sensitive matters efficiently and professionally
• Perform administrative and clerical tasks, including reports, data entry, filing, document proofreading, and follow\-ups via email and phone
• Manage calendars, schedule appointments, and coordinate meetings using
Google Workspace and Microsoft Office
• Provide remote front\-desk support by responding promptly to emails and messages
• Maintain organized digital files and office systems
• Support team collaboration by tracking deadlines, managing project timelines, and communicating updates to staff
• Coordinate with the New York–based team to ensure smooth daily operations

Requirements

• Fluent in
English and Mandarin OR Korean (spoken and written)
• Proven experience in
office administration, clerical support, or customer service
• Strong organizational, multitasking, and problem\-solving skills
• Ability to work independently in a remote environment
• Proficiency in
Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Drive)
• Experience with multi\-line phone systems and front desk or reception duties preferred
• Familiarity with
QuickBooks or similar bookkeeping software is a plus
• Stable internet connection and strong technical skills
• Reliable, responsible, and effective in a remote work environment
• Previous experience supporting
medical or healthcare offices is a plus

Schedule (Day Shift – EST)

* Monday – Friday

* 9:00 AM – 5:00 PM (EST)

Position Details

* Remote position

* Full\-time, permanent (35\-48 hours per week)

* Weekly pay

* Opportunities for raises and long\-term growth

Job Type: Full\-time

Pay: $200\.00 per hour

Language:

• Mandarin (Required)
• Korean (Preferred)

Work Location: Remote