Company Overview
RiB \- Restoration Insurance Billing, LLC is a dedicated billing company that assists restoration contractors in securing timely payments from insurance companies. We handle the invoicing process, follow up on settlements, and ensure payments reach our contractors efficiently. Our mission is to eliminate payment headaches so contractors can focus on serving their customers and growing their businesses.
Job Summary
We are seeking a detail\-oriented, persistent, and highly organized Claims Assistant to join our team. This role is critical to the success of our property restoration and insurance billing operations. Your primary responsibility is to ensure that essential claim documentation reaches the correct adjuster or representative at insurance companies.
In this role, you aren’t just sending emails; you are a "document navigator" who follows up via phone, email, and fax to confirm receipt and ensure the claims process stays on track for our clients.
Duties
* Document Transmission: Send estimate packages, photos, proof of loss, and other critical claim documents to insurance carriers via email, online portals, and fax.
* Verification \& Follow\-up: Proactively call insurance providers to identify the assigned adjuster and verify that all documents have been received and uploaded to their systems.
* Relationship Management: Act as a professional point of contact between our firm and insurance carrier clerical staff.
* Data Entry \& Tracking: Update our internal CRM \[e.g., Zoho] to log communication dates, contact names, and document status.
* Problem Solving: If a document is "lost" or unassigned, you will investigate and resubmit until confirmation is secured.
Requirements
* Persistence: You don’t stop until you get a confirmation. You are comfortable making frequent outbound calls to insurance companies and navigating automated phone trees.
* Organization: Ability to manage multiple claims simultaneously without letting deadlines slip.
* Professionalism: Excellent verbal and written communication skills; you will be representing our brand to major insurance carriers.
* Tech Savvy: Proficiency with email, digital faxing software, and CRM systems.
* Experience: Previous experience in insurance claims, restoration, medical billing, or a high\-volume administrative role is a plus, but we will train the right candidate.
Join us to be part of a vibrant team that values precision, efficiency, and professional growth! This role offers an engaging environment where your skills in medical documentation, coding, and insurance processes will directly contribute to helping contractors get paid faster. We’re committed to supporting your career development while providing a positive workplace experience.
Pay: $18\.00 \- $20\.00 per hour
Work Location: Remote