MARYLAND TRANSIT ADMINISTRATION
Employment Services Manager (Administrator VI) (0886\)
Executive Service
*This position serves at the pleasure of the appointing authority!*
Open to all qualified applicants! Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team!
The Maryland Transit Administration (MTA) is seeking a dynamic and operationally strong Employment Services Manager to lead and modernize employee lifecycle transaction services. This role is responsible for managing the end\-to\-end execution of employee lifecycle transactions—from hire to separation—ensuring accuracy, timeliness, compliance, and an exceptional customer experience for employees and managers. The Employment Services Manager plays a critical leadership role in transitioning HR from a transactional model to a high\-performing, standardized, and customer\-focused operation, aligned with MTA’s mission to deliver safe, reliable, and efficient transportation services. This position directly supervises a team of four (4\) Employment Services Analysts and one (1\) HRIS Program Lead, ensuring alignment between transaction processing and HRIS functionality, data integrity, and system\-supported workflows.
Key Responsibilities:1\. Employee Lifecycle Transaction Management
- Oversee all HR transactions including:
- Ensure transactions are processed accurately, timely, and in compliance with State of Maryland and MDOT policies
- Establish and enforce standardized workflows, toolkits, and SLAs for all lifecycle transactions
- Supervise and partner with the HRIS Program Lead to ensure:
- Serve as the operational bridge between Employment Services and HRIS to ensure transactions are properly reflected in system outputs
- Monitor and resolve transaction errors, discrepancies, and system\-related issues
- Drive a customer\-centric service model for HR transactions:
- Address escalations related to transaction delays, errors, or service concerns
- Support HR’s rebranding as a trusted, responsive business partner
- Ensure all employment transactions meet:
- Partner with internal and external auditors as needed
- Implement controls to reduce risk and improve accountability
- Lead, supervise, and develop members of the Employment Services team
- Provide coaching, performance management, and development to build a high\-performing team
- Identify inefficiencies and implement improvements in HR transaction workflows
- Support automation initiatives (e.g., personnel transaction forms)
- Track and report on key metrics:
- Develop and present regular reports and briefings on HR transactions and HRIS\-related data
- Analyze and communicate:
- Translate complex HRIS and transactional data into clear, actionable insights to support decision\-making
- Partner with stakeholders to align workforce data with organizational priorities and staffing strategies
- Bachelor’s degree in human resources, or related field
- Minimum 5–7 years of progressive HR experience, with direct experience in:
- At least 2 years of supervisory experience
- Experience in public sector or unionized environments
- Demonstrated experience leading process standardization or HR transformation initiatives
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- Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
- Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
- Candidates may substitute the possession of a Master's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
- Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher\-ranking commissioned officer on a year\-for\-year basis for the required experience.
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+ New hires, promotions, transfers, reclassifications
+ Salary actions and compensation changes
+ Separations, retirements, and status changes
2\. HRIS \& Data Integrity Oversight
+ Accurate data entry and system integrity
+ Alignment between transactions and system workflows
+ Support for audits, reporting, and data validation
3\. Customer Service \& HR Experience
4\. Compliance, Audit \& Risk Management
+ State and federal regulations
+ MDOT and MTA policies
+ Audit requirements (e.g., personnel records, approvals, documentation)
5\. Team Leadership \& Development
6\. Process Improvement \& Transformation
+ Transaction turnaround time
+ Error rates
+ Customer satisfaction
7\. Reporting \& Workforce Analytics
+ Trends and patterns in workforce transactions
+ Processing timelines and service level performance
+ Data integrity issues and system discrepancies
+ Operational risks and areas requiring leadership attention
Preferred Qualifications:
+ HR operations or employment services
+ Employee lifecycle transactions
+ Human Resources Information Systems (HRIS)
Location: Baltimore City, MD
Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.Experience: Six (6\) years of progressive HR experience, with direct experience in: HR operations or employment services, employee lifecycle transactions, human Resources Information Systems (HRIS). \*Two (2\) years of supervisory experience.
* Selective Qualification recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skill, or ability). No substitution is allowed for a selective qualification.
Notes:
Licenses \& Certifications
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.