Main Office Reception Duties
1\. Operates multi\-line telephone to answer, screen, or forward calls; greets and directs guests/calls to appropriate destinations with kindness and courtesy, providing information, taking messages or scheduling appointments.
2\. Maintains sign\-in log for visitors and applicants.
3\. Greets persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
4\. Transmits information or documents to customers and/or applicants, using computer, mail, or facsimile machine.
5\. Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided.
6\. Monitors two\-way radio communications and responds to Main Office calls. Performs pages as requested.
7\. Collect, sort, distribute or prepare mail, messages, FedEx, UPS, and other couriered items.
8\. Process and prepare memos, correspondence, travel arrangements or other documents.
9\. Responsible for the display and removal of flags at the start and end of each business day.
10\. Communicates effectively with customers, visitors, applicants, and employees.
11\. Maintains upkeep of the company lobby area to reflect a professional atmosphere.
12\. Updates and produces the phone directory monthly.
13\. Sets up teleconferencing equipment and troubleshoots if necessary.
14\. Complete faxes when directed and distribute incoming faxes to appropriate employees.
15\. Demonstrates professionalism and upholds confidentiality at all times.
16\. Handles special administrative projects upon request by the Office of the Chief Executive Officer.
17\. Provides clerical support to the HR department.
18\. Assists with planning and execution of special events such as benefits enrollment, organization\-wide meetings, employee recognition events, and other company\-sponsored events.
Human Resources Duties
19\. Maintains the integrity and confidentiality of human resource files and records.
20\. Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate HR Business Partner or management.
21\. Prepare, process and maintain employment records related to employment events, such as hiring, termination, leaves of absence, transfers, or promotions, using human resources information system software.
22\. Completes Forms I\-9, verifies I\-9 documentation and maintains I\-9files.
23\. Arrange for advertising or posting of job vacancies and notify eligible workers of position availability.
24\. Review employment applications and employment requisitions to match applicants with job requirements.
25\. Screens employment applications for completeness, obtains copy of state driver's license and other required information and refers applicants meeting specific job requirements to hiring personnel.
26\. Conduct reference or background checks on job applicants.
27\. Schedule or administer pre\-employment drug/alcohol tests for prospective employees.
28\. Informs applicants of their selection for employment and prepares them for onboarding.
29\. Prepare and process hiring\-related paperwork for all newly hired employees, ensuring all requisite information is obtained and processed in a timely manner.
30\. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
31\. Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
32\. Explains company personnel policies, benefits, and procedures to employees or job applicants.
33\. Provides assistance in administering employee benefit programs and worker's compensation plans
34\. Serves as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers.
35\. Processes required documents through payroll and insurance providers to ensure accurate record\-keeping and proper deductions.
36\. Coordinates, conducts, and assists with new employee orientation sessions.
37\. Prepare badges and identification cards, and maintains supplies.
38\. Performs filing for HR daily and accurately.
39\. Performs data entry for personnel transactions into HRIS accurately and in a timely manner.
40\. Enters information into application database, runs queries and reports.
41\. Completes the biweekly Application report, Manpower Report and HR Processing Report.
42\. When all tasks are complete seeks other assignments in HR.
43\. Performs periodic audits of HR files and records to ensure that all required documents are collected and fixed appropriately.
44\. Verifies employment by following department protocol for releasing employee information to financial institutions.
45\. Assists with planning and execution of special events such as benefits enrollment, organization\-wide meetings, employee recognition events and other company\-sponsored events.
Other
46\. Works collaboratively, cooperatively, and in coordination with fellow team members and with others in the organization, treats them with respect, courtesy and consideration, and shows understanding and the appropriate support of other team members to help get the job done.
47\. Provides information, guidance and resources to diverse groups of customers, clients and others outside of the organization; treats them in a friendly manner with professionalism, helpfulness, respect, courtesy and consideration at all times regardless of circumstances.
48\. Maintains regular, dependable attendance and punctuality, and physical presence at the assigned worksite; must interact directly with people or objects at the worksite on a regular basis. Communications technology may, for certain tasks and under certain circumstances, enable an employee to effectively perform some of the work\-related duties from home on a temporary basis.
49\. Performs other duties as assigned and which are deemed necessary or desirable by NAPI.