Network Engineer - Senior

Resilient Networks is a Security, Voice, Data, and Wireless Technology firm that thrives on partnering with local and regional business leaders who demand highly performing technology to run their business.

Mission: We take pride in our ability to solve complex technical challenges while providing exceptional service. As we continue to expand, we are looking for a seasoned Senior Network Engineer to help elevate our network practice and strengthen the infrastructure that powers our clients’ businesses.

Department: Senior Technical Team

Location: Williston, Vermont

Reports to: President

FSLA: Exempt

About the Role

Are you motivated to help people? Are you the type that can't let go of something until you figure it out?

Let's talk.

Key Responsibilities

· High\-level technical expert responsible for designing, implementing, securing, and supporting client network environments.

· Perform advanced troubleshooting and root\-cause analysis \- diagnosing and troubleshooting hardware, software, and network issues.

· Install, configure, and maintain desktop operating systems, business networking equipment, and wireless technologies.

· Document support interactions and resolutions in ticketing systems.

· Collaborate with engineering and product teams to identify recurring issues and suggest improvements.

· Maintain system functionality by testing components and applying updates.

· Provide guidance, mentorship, and knowledge transfer to junior technicians and network specialists.

· Develop and maintain knowledge base articles and training materials.

· Ensure client confidence by maintaining data confidentiality and security.

· Participate in strategic vendor relationships and escalate issues as needed.

· Support purchasing and finance teams with product strategy and invoicing accuracy.

What It Takes

We pride ourselves on delivering a high quality of service with a focus on the details that make a difference. We are a team of individuals who pride ourselves on creative thinking that uniquely addresses our clients’ challenges.

Minimum Experience Required

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 5\-7 years of experience in technical support or help desk roles.
• Strong proficiency in Microsoft Windows, networking protocols, and desktop support tools.
• Strong knowledge of Apple MAC and iOS Devices
• Experience with Microsoft M365 Admin, Teams, Outlook, Active Directory, Printers, Mobile Devices, Azure and AWS Experience would be a plus.
• Experience with Google GSuite, GDrive and other Google Platform features
• Excellent troubleshooting and problem\-solving skills.
• Strong communication and customer service abilities.
• Ability to work independently and as part of a team in a fast\-paced environment. Ability to work in a service\-oriented team environment with strong organization, analytical, communication, and time management skills.
• Ability to demonstrate independent thinking and judgement with minimal oversight
• Able to work in Williston, Vermont (Required)

Skills We are Looking For

• Proven ability to collaborate and build strong relationships with both internal and external stakeholders
• Skilled change management agent
• Strong analytical thinking and solutions orientation
• Customer support experience with an understanding of triage and relationship management
• Excellent communication skills, both written and verbal
• Strong attention to detail
• Excited about Resilient’s mission of providing acute care and the best IT managed services
• Eligible to work in the United States

Benefits:

· Health Insurance

· Retirement plan

· Paid time off

· 401K

· Paid Holidays

· Professional development assistance

· Possible Quarterly and Annual Paid Bonus for Profitability and Performance

Job Type: Full\-time

Environment: On\-site support required, remote work not available for this role. Occasional after\-hours or on\-call support may be needed.

Compensation: Salary Based on Experience, including Bonus and Profit Sharing

Job Type: Full\-time

Pay: $85,000\.00 \- $115,000\.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Language:

• English (Required)

Work Location: In person