Customer Service Assistant

Job Title: Customer Service Assistant Department: Administrative

Location: Kingsburg

Full/Part\-Time: Part Time

Regular/Temporary: Regular

FLSA Status: Non\-Exempt

Shift: Day Salary Range: $19\.00 to $22\.00 per hour.

SUMMARY

Reporting to the Customer Service Representative, the Customer Service Assistant is responsible for providing a supporting role in billing, file organizing, scheduling, data entry, and other customer service\-related areas that are needed.

ESSENTIAL FUNCTIONS

*Essential and other important responsibilities and duties may include, but are not limited to, the following: Organize files, mail invoices, matching back up from carriers to sales orders, verify billing, identify and label customer files

• Collect and review previous day’s shipments to efficiently process and invoice customers accurately
• Run daily reports for open orders, export to Excel, format, and send to group in Outlook
• Front office coverage including UPS, USPS, and FedEx, registering guests, managing the visitor log, general public, potential applicants, and inter office mailings

ADDITIONAL RESPONSIBILITIES

• Perform related duties and/or special projects as assigned

QUALIFICATIONS

*Skills \& Competencies: Strong math and communication skills are required

• Principles of customer service
• Modern office methods, practices, procedures and equipment
• 10\-key proficiency; good data entry skills
• Computer proficiency including Word, Outlook and Excel

*Ability to: Be able to multitask and work accurately, good communicator and personable

• Perform procedures in an organized and accurate manner; meet deadlines regularly
• Build and maintain positive working relationships with co\-workers and customers
• Operate a computer for a variety of applications
• Communicate effectively with all levels of staff and outside customers
• Work independently with minimal supervision
• Problem solve and research issues
• Work part time hours of 20 hours per week, flexible during normal business hours can be arranged

*Experience and Training Guidelines: Customer Service experience in manufacturing operation, involvement with Ag industry a plus

• One\-year customer service experience/exposure
• Demonstrated strong written and verbal communication and interpersonal skills
• Strong phone contact handling and active listening skills

SPECIAL DEMANDS

*Physical requirements Frequent use of keyboard

• Frequent sitting for long periods of time
• Occasional bending or squatting
• Frequent decision\-making and concentration
• Frequent exposure to noise
• Frequent reading and close\-up work
• Frequent co\-worker and/or public contact; occasional working alone
• Frequent hearing and talking in person and on the phone
• Frequent repetitive motion; frequent writing, grasping, holding and reaching
• Frequent decision\-making and concentration

WORKING CONDITIONS**

Work is performed in a typical temperature\-controlled office environment subject to typical office noise and environment.

Note: Job descriptions are not intended to reflect all duties performed within the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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